Reference Code:  50825

Warranty & Customer Service Advisor


West Malling, KEN, GB


Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Join Watchfinder and build your career today!



How will you make an impact?


An exciting opportunity has become available for a personable and professional Warranty & Customer Service Advisor to join Watchfinder.


As the Warranty & Customer Service Advisor you will be at the forefront of the business, playing an integral part in the overall customer experience at Watchfinder.


Liaising with customers regarding their warranty claims, you will provide regular updates as to the status of their query, resolving any complaints in an efficient manner.


Working as part of a busy team you will deal with customer queries both over the phone and via email, collaborating with your team to ensure that all queries are resolved with a satisfactory outcome for the customer.


How will you experience success with us?


We believe in working collaboratively and your contributions will assist with the continued growth within the department.

  • You will deal with customer queries both over the phone and via email
  • Liaise with customers regarding warranty claims, keeping the customer up to date throughout the whole process
  • Booking warranty appointments
  • Liaise with relevant departments making sure that warranty claims are being handled in a timely and efficient manner
  • Communicate any issues that may arise to the customer, ensuring that there is a positive resolution
  • Putting together and providing quotations
  • Dealing with customer complaints in a professional manner
  • General administration, keeping customer records accurate and up to date


How do we keep you smiling?


You will have the opportunity to work as part of a vibrant and energetic team, enhancing your skillset whilst playing a key role within the business.


This exciting position will give you the opportunity to further your career within a rapidly growing international business that genuinely cares about your personal and professional development.


On top of this we offer a competitive salary and benefits package which includes:

  • Private healthcare and dental
  • Competitive pension scheme
  • Season ticket loan
  • Holiday scheme
  • Free shuttle bus from train station to HQ
  • Cycle to work scheme
  • Employee Assistant programme
  • Extensive group discounts


Your journey with us…


1st Stage – Screening call with the Watchfinder Talent Team

2nd Stage – Video interview with the Aftersales Manager and Talent Team

3rd Stage – Meet with the team at HQ where you get to sample a day in the life of a Warranty & Customer Service Advisor at Watchfinder