Reference Code:  48542

Sales Operations Coordinator


West Malling, KEN, GB


Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Join Watchfinder and build your career today!


Sales Operations Coordinator 

(Permanent Full-Time) 


How will you make an impact?

This is an exciting, brand-new opportunity to join Watchfinder as our new Sales Operations Coordinator. You will be integral in the sales and operations process here at Watchfinder, you’ll be the go between all operations to resolve live sales issues, chasing pending payments to unblock from our finance team and supporting the stock team to allocate alternative stock across our regions.


The ideal candidate will possess strong communication and organizational skills, with the ability to manage multiple tasks and meet tight deadlines. This position incorporates sales support and requires the ability to serve as a cross-functional liaison between internal teams.

  • Work closely with the sales and stock teams in all countries to coordinate large stock actions, inventories and follow up on any discrepancies.
  • Proactively solve any payment delays, including following up with the payment office to process payments or flag any pricing issues from the purchasing team.
  • Prepare weekly reports to monitor performance of various country teams, highlighting key findings to the wider business.
  • Query resolution and follow up as required by other business areas
  • Provide administrative support as required to support the department
  • Generating ideas and running projects to improve operational efficiency and embedding these within teams.
  • Collaborating with team members and sales managers to ensure the smooth running of the operational functions.
  • Supporting new starters with onboarding, equipment, and training.


How will you experience success with us?

  • Superior communication skills, both verbal and written, client service skills and the ability to prioritize while handling multiple tasks is required.
  • A curious, quick learner, who loves fast paced environments.
  • Energetic, personable, and comfortable working under tight deadlines.
  • Candid. You communicate broadly and often, providing clear purpose, direction, goals, and measures.
  • Results Driven. You are resilient, optimistic, and passionate about our business results while never compromising customer, partner, and team relationships.
  • Strong problem-solving skills, you love to piece together all the information and track down a resolution to a problem.


Why Join us?

As a significant member of the Watchfinder community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.  You will have the opportunity for your voice to be heard, drive change, and make a real impact from day one. This is a fast-growing company, going through and exciting period of change from a UK centric business to an international company. Giving you the opportunity to grow and gain further career opportunities in the future.


On top of this we offer a competitive salary and benefits package which includes:

  • Private healthcare and dental
  • Competitive pension scheme
  • Season ticket loan
  • Holiday scheme
  • Free shuttle bus from West Malling train station to HQ
  • Cycle to work scheme
  • Employee Assistant programme
  • Extensive group discounts


Your Interview Journey

1st Stage – After your application has been selected, our Talent team will reach out to you within two weeks to conduct an introductory call.

2nd Stage Interview with Hiring Manager + One other team member.

3rd Stage - Final Interview with HR.