Reference Code:  91070

Open application - Sales Advisor


Birmingham, BIR, GB


Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Open application: Sales Advisor

Location: Bullring, Birmingham

Reporting to: Boutique Manager 

Hours: 40 hours per week

Salary: Up to £23,000 + commission


Founded nearly twenty years ago in the UK, Watchfinder & Co has earned its reputation as the preowned expert in buying, servicing, selling and part-exchanging preowned luxury watches. It is also now a fast growing, global company – with our HQ in the UK, and teams and businesses in France, USA, Germany, Italy, Switzerland, and Hong Kong.


Watchfinder’s success to date has been down to the skills, hard work and determination of the brilliant and diverse group of people we have hired across the globe. The year 2023, Watchfinder continues to be the pioneer in the luxury pre-owned watch world.


To be part of this exciting journey, click apply and begin your new career today!



What is an open application role?


Even if we have no vacancies in this area, we are still very interested in your profile. By registering for our open application, we have the opportunity to contact you directly about new or future Sales Advisor vacancies that arise here at Watchfinder.



How will you make an impact?


As a Sales Advisor you will be an ambassador for the company, you will be responsible for welcoming all guests into the boutique, introducing them to the culture of our organisation, clienteling and ultimately ensuring an exceptional customer experience is delivered, leaving them with a smile on their face and a watch on their wrist.


At Watchfinder we know that not everyone has previous watch experience or product/brand knowledge. We look for passionate individuals who have a genuine interest in the industry, and who are keen to step into the pre-owned watch market selling multiple brands of luxury timepieces! We welcome individuals who are keen to learn and develop, and we provide support from the very beginning of your journey with us!


Working for Watchfinder, you will be passionate about delivering expert customer service and achieving sales on a 1:1 basis within an intimate environment. You will showcase your excellent interpersonal skills, working to a high standard both individually and as part of a thriving team.


The successful individual will be confident and experienced in working to KPI’s & sales targets. This is a varied role which includes high end sales assistance, welcoming walk-ins, clienteling, managing appointments and an overflow of online enquiries, chasing leads and all-round sales administration.


Demonstrating vigilance and awareness, you will ensure that all security procedures are adhered to correctly, always maintaining the safety of our products.


You will need to be reliable, ambitious, and passionate about the customer experience. You will also encapsulate our core values of being connected, curious, innovative, inclusive, and excellent!



Roles and Responsibilities


  • Passionate about luxury retail and delivering an exceptional service to customers
  • Strong clienteling skills in order to ensure client contact is maintained
  • Results driven with experience working in a target driven sales environment (KPI’s)
  • Negotiation skills desirable however this is a skill that we can train for candidates that demonstrate the right attitude towards personal development
  • Strong communication skills with the ability to adapt to different customers and their needs
  • Ability to take in technical information with a willingness to learn about our products
  • Excellent problem-solving skills
  • Highly organised with the ability to prioritise own workload 
  • The consummate team player who will put team success ahead of personal gain



About you…


  • Sales driven with experience working in a target led environment
  • Outstanding customer service skills ensuring that customer receive the best experience possible
  • Highly organised with the ability to manage and prioritise your own workload
  • Strong communication skills, ideally with experience in handling customer queries in person and by phone/email
  • The ability to work both independently and as part of a team
  • Some experience in negotiation would be advantageous, however this is a skill that can be trained with the right attitude
  • A positive ‘can do’ approach and a willingness to learn



Why work for Watchfinder?


Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.


If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.


You may be excited to hear to that we have recently expanded internationally, boasting luxurious locations in Hong Kong, New York, Paris, Milan, Geneva, Zurich and Munich. With no sign of slowing down!


To be part of this exciting journey, apply now!




Our Benefits & Incentives


As well as a competitive salary and commission structure we also offer a great benefits package:


  • Private healthcare and dental
  • Competitive pension scheme
  • 32 days holiday including Bank Holidays
  • Holiday scheme – Increasing annual leave
  • Season ticket loan
  • Cycle to work scheme
  • Employee Assistant programme
  • Watchfinder staff discount
  • Extensive group discounts