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Reference Code:  12844

Country Manager

Watchfinder

New York, NY, US

Permanent
  
  

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

COUNTRY MANAGER - NEW YORK

 

OVERVIEW: 

Watchfinder & Co is a leading pre-owned watch retailer based in the United Kingdom. We buy and sell in over 50 brands of luxury timepieces such as Rolex, Cartier, Omega, Tag Heuer, Breitling and many more. Watchfinder offers customers the opportunity to comfortably purchase watches online or in one of our 10 sophisticated stores located across the UK. Our Servicing Centre (HQ) holds accreditations in some of the most reputable brands (including IWC, Cartier, Omega and Audemar Piguet), meaning that our contacts stretch overseas. Our company is rapidly expanding and continues looking for new and exciting ways to buy and sell in the luxury market.

We are looking for a successful and ambitious Sales Manager to support the launch of our FIRST showroom in USA. You will be the key figure in driving the success of the business and introducing Watchfinder to the city of New York. As Country Manager you are responsible for managing a brand-new retail team; to coach, support and develop their skills as well as maintaining the successful running of our beautiful boutique. We are looking for a driven Retail professional to join us in our journey to become globally known.

 

KEY RESPONSIBILITIES:

  • Full ownership and accountability of the leadership and management of the new New York office including the monthly P&L financial performance for the region;
  • Conducting annual appraisals, development of the personal development plans (PDP’s) and the monthly 1-2-1 performance reviews;
  • Driving sales & KPI’s across all brands under one roof through strong analytical skills;
  • Experienced in communicating with stakeholders in the business during floor walks, meetings and day to day;
  • To lead by example in all aspects of the customer journey to ensure the store provides outstanding service at every customer touch point;
  • Responsible for all operations within the store location in New York including, but not limited to:
    • Stock – Stock Takes, Dispatching procedure
    • Security procedures
    • IT/Infrastructure
    • Merchandising of the office
    • Cash/PDQ Receipts
    • Staff rotas, ensuring appropriate cover always
  • Produce business operating plan and performance reports on a weekly, monthly and quarterly basis;
  • To actively maximise every sales opportunity for both repeat and new business
  • Create and engaging culture that focuses on building long-term relationships through the connection and relation of the brand and brand values.
  • Proactively assess and report business opportunities to the Head of Retail

 

KEY COMPETENCIES:

  • Proven track record of launching new business units and functions;
  • Proven experience of managing and coordinating a sales process from “lead” to “deal” closure. Including the aftersales process;
  • Strong negotiation experience
  • Previous experience in buying and selling luxury goods
  • Solid understanding of budgeting and financial planning;
  • Excellent communication skills; Self-starter and project management oriented.
  • Proven experience and knowledge of the industry with good connections and a track record of success;
  • Good knowledge of business practices in America/New York;
  • Experienced in operations of a store e.g. stock, stock movements and dispatching products.
  • 3-10 years of retail management and Business Development

 

OBJECTIVES:

  • Raise the profile and awareness of the Watchfinder business by networking and collaborating with Richemont/Watchfinder marketing team
  • Drive local and community networking to build brand awareness
  • Develop the American network by educating them on our products, services and values as a company
  • Build initiatives and strategies that support Watchfinder’s sales and business objectives
  • Develop and optimise maximum results for the showroom

 

KPI'S AND TARGETS:

  • Units Sold (Per Month)
  • Units purchased & appointment conversion rates
  • ATV, Negotiation/Discount control
  • Customer Testimonials
  • Conversion Rates