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Reference Code:  43461

Showroom Sales & Purchasing Advisor

Watchfinder

New York, NY, US

Permanent
  
  

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Role Insight

You will work alongside your colleagues to deliver an exceptional customer experience. You will be a confident communicator, driven and self-motivated. You will liaise with the Country Manager and follow instruction clearly where given to achieve the best possible outcome. As a customer facing role, you will be a firm individual who can deliver excellent customer service as well as dealing with any issues that may arise. You can build a solid rapport with others and you will have the customers interests at the heart of what you do. As coordinator, you will demonstrate your knowledge of the purchasing and stock procedures with confidence.

 

  • Managing and booking appointments via our diary system for customers wanting to sell their watch.
  • Processing and booking Incoming watches onto our internal ERP systems ensuring that all are accounted for and uploaded accurately and in a timely manner.
  • Buying and negotiating prices of watches including part exchange to secure a deal with the best possible margin
  • Understanding the stock control internal procedures, undertaking daily and monthly stock takes
  • Handle telephone and e-mail enquiries from prospective customers regarding the sales of their watches, recording customer details on the ERP system in an accurate and timely fashion.
  • Manage the customer buying process from beginning to end, contact, appointment, conversion.
  • Liaising with the Country Manager with feedback and discussion with clients.
  • Supporting the wider purchasing team with any administrative duties.
  • Working closely with the Operations Administrator and Watchfinder service centre team to ensure that watches purchased are authenticated, tested and prepared for sale according to Watchfinder’s rigorous standards
  • Speak with customers on the phone to assist with their enquiry. If the enquiry is related to an existing quote potential to negotiate this to secure the purchase when agreed by the Country Manager
  • Handling customer complaints/objections where necessary
  • Analyze the market, providing competitive intelligence and detailed benchmarking
  • Be involved in setting up strategic partnerships for new services, such as Watch Trade-ins
  • Achieve product margin and merchandising/range objectives, oversee purchasing budgets, and stock control in line with the business operating procedure

Your skills we are looking for..

  • Excellent communication skills and proven track record of managing different stakeholders and fast-moving businesses
  • Self-starter and goal-oriented approach oriented.
  • The ability to negotiate (ideally with a part exchange involved)
  • Ability to take in technical information and follow instructions and directions precisely
  • Results driven and motivated
  • Personable with a good, polite manner
  • 4/5 Year’s experience working within the Pre-Owned watch industry
  • Highly organized with the ability to prioritise own workload. 
  • Strong communication skills and confidence

What’s in it for you?

  • Gain valuable experience of working in a multi-brand, luxury retailer in the interesting pre-owned space.
  • Various company benefits, with a generous commission scheme

 

KPI’S AND TARGETS:

  • Monthly purchasing, Units purchased (Per month) vs targets
  • Merchandise mix according to consumer demand and company margins
  • Quarterly and annual stock holding targets