Sales & Purchasing Advisor

At Watchfinder Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Sales & Purchasing Advisor

Watchfinder | New York

Role Overview

The role combines buying and selling Pre-Owned Watches for a self-starting retail professional. You will work alongside your colleagues to deliver an exceptional customer experience. You will be a confident communicator, driven and self-motivated. You will work closely with the Head of Business Development and follow instruction clearly where given to achieve the best possible outcome. You will support your team in hitting targets and assist the Head of Business Development.

This role will be communicating and following up on enquiries by phone, email and when safe to do so; face to face. You will be a sales-focussed and a firm individual who can deliver excellent customer service by various communication methods. You can build a solid rapport with others and you will have the customers interests at the heart of what you do.

As you are a part of the Purchasing and Sales department, you will demonstrate your knowledge of the purchasing, stock procedures and sales with confidence. This is a fast paced, growing organisation so, strong attention to detail is essential and you must have a “can do” approach with the proven ability to work on your own initiative.

Responsibilities

• Managing and making appointments via our diary system to follow the appointment only policy (By Phone & Email)
• Buying, selling and negotiating prices of watches including part exchange to secure a deal with the best possible margin
• Ensure compliance with sales, financial and security procedures as outlined by HQ
• Welcoming customers who are viewing watches on the day, demonstrating excellent customer service skills
• Manage the customer sales process from beginning to end; contact, appointment, conversion and after sales.
• Understanding the stock control internal procedures, undertaking daily and monthly stock takes
• Handling “live” orders post payment and dealing with after sales queries from your customers

 Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $20 - $28

Salary will be negotiated based on relevant skills and experience.

KPI’s and Targets

Units Sold (Per Month) Units purchased & appointments Negotiation/Discount control Customer Testimonials Conversion Rate

What’s in it for you?

You will embark on an exciting new venture in New York, which will enable you to introduce new clients and raise the profile of the showroom. Gain valuable experience of working in a multi-brand, luxury retailer Various company benefits, with a generous commission scheme

Qualifications

Experience of working with Key Performance Indicators (KPI’s) The ability to negotiate (ideally with a part exchange involved) Ability to take in technical information and follow instructions and directions precisely Results driven and motivated Personable with a good, polite manner Highly organized with the ability to prioritise own workload. Strong communication skills and confidence Able to adhere to the WF & Co policies and procedures document and Health and Safety procedures. Experience in working with customers on a one to one basis, sales and negotiation in a retail setting, with telephone sales experience.