E-commerce Assistant Manager

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

E-commerce Assistant Manager

Ecommerce Assistant Manager | New York, NY

Reports to: Country Manager

The Role

The Ecommerce Assistant Manager role will help to oversee the Watchfinder US Marketplace in order to incrementally grow Watchfinder’s revenue and GMV YoY. The Ecommerce Assistant Manager has a proven track record of ecommerce and Marketplace operations and account ownership. Demonstration of strong cross organization communication (internal and external stakeholder management) and project tracking experience are essential. The Ecommerce Assistant Manager will help to drive continual operational improvement for the US Marketplace. Success will be measured by delivering GMV (Gross Merchandise Value) growth, enhancing margin, attracting and retaining 3P Sellers, 3P inventory growth, supporting in developing US Marketplace propositions delivering ancillary revenue streams, improving overall sales & servicing operations and delivering an excellent customer experience.

Specific tasks

• Oversee and coordinate the Watchfinder US Marketplace, driving YoY growth in a sustainable way
• Support the management of US Marketplace programs for 3P Sellers to grow revenue across a portfolio of digital platforms; the Watchfinder US Marketplace and enhanced by partnerships and external platform integrations
• Analyse overall US Marketplace performance data, delivering insights and create continues improvement and revenue growth
• Leverage existing internal and external relationships to prioritize US Marketplace feature development to help improve customer experience and drive growth
• Operate assortment needed by the business, and perform permanent competition to identify new 3P Sellers and understand their commercial strategy
• Support in defining the strategy to recruit, onboard and retain US based 3P Sellers
• Onboarding of new sellers: train sellers to the back-office, functional tools and to quality criteria
• Follow the Sellers after go-live until they reach full autonomy: monitor their commercial and logistic performance, help them to be successful
• Work with the US Marketplace Team and US Country Manager to identify operational improvements
• Support in developing US Go-2-Market strategies for growing the Watchfinder US Marketplace
• Be a true ambassador of Watchfinder’s US Marketplace to all internal and external stakeholders

Requirements

• Master’s degree and equivalent work experience required
• Minimum of 2-4 years Marketplace, ecommerce and online sales & marketing experience or related industry experience
• Passionate about watches and luxury industry
• Strong understanding of Certified Pre Owned (CPO) industry and US landscape
• In-depth knowledge of the top tier ecommerce Marketplaces is required
• Demonstrated experience in project management, strong execution and team player
• Strong PowerPoint, Excel and data management analytics
• Excellent communication and negotiation skills
• Proficiency in English

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $80,000 - $85,000

Salary will be determined based on relevant skills and experience.