Reference Code:  76139

Boutique Manager - Mayfair


Mayfair, London, WSM, GB


Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Join Watchfinder and build your career today!


Where we began…

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which customers can buy and sell luxury pre-owned watches. With thousands of watches available from over 50 brands along with modern boutiques located across the UK, Watchfinder also boasts a manufacturer certified Service Centre. Watchfinder has truly established itself as the top pre-owned watch specialist.


Role Insight

An exciting opportunity has become available for a dynamic and commercially astute Boutique Manager, to lead our ambitious team at our Avery Row boutique.

Demonstrating exceptional people management skills, you will motivate and inspire your team to successful results. Coaching and developing your team is key as we are looking for somebody that can nurture top talent and produce results through effective management.

With excellent time management skills and a structured approach, you will leave no stone unturned in maximising store performance whilst providing an outstanding level of service to your clients.

On top of this you will utilise your expert sales and negotiation skills, carving out sales opportunities with walk in clients and those that are repeat customers.

As a Boutique Manager at Watchfinder you are a role model for the team, leading the way to positive results and demonstrating a passion for our products.


Duties will include, but not limited to:

  • Managing your team by guiding and motivating employees to increase sales and drive store success
  • Managing selection, recruitment and training of members of staff
  • Coaching your team and monitoring performance through planning and development areas
  • Appraising positive results achieved by employees
  • Ensuring that customer experience is tailored to Watchfinder brand standards
  • Creating and managing staff rotas so that cover is provided at all times. You will liaise with the Retail Sales Manager to arrange additional staff requirements
  • Coordinating daily meetings, appointment planning and reports
  • Overseeing and assisting in stock takes
  • Responsible for merchandising the store so that all display cabinets are always full and presentable
  • Organising special promotions, displays and events to raise store and brand awareness
  • Overseeing and being accountable for cash handling and the tills
  • Managing PDQ receipts – storage and transportation
  • Regularly liaising with the Retail Sales Manager to discuss, review and implement necessary changes to strategic or procedural planning


All Staff Responsibilities:

  • Manage dressing the store every morning / packing away in the evening whilst ensuring that the store is clean, tidy and well always well presented,
  • Dealing with customer who visit or call the store to enquire or purchase as well as online customer contact,
  • Generating and requesting positive customer testimonials,
  • Adhering to all company policies and procedures
  • Managing on-going “live” orders to ensure customers are kept up to date post-sale.
  • Processing returns received in store (for warranty or refund / exchange)
  • Welcoming and serving customers who are collecting online orders in the store.


About you…

  • Experienced Store Manager within a retail environment or similar industry such as Automotive or Real Estate
  • Exceptional people management skills
  • Proven track record within a target driven sales environment
  • Strong negotiation skills, ideally with experience in dealing with part exchange
  • Methodical mindset and structured approach with exceptional time management skills
  • Attentive with the ability to coach and develop your team, achieving successful results
  • Thrives when working in a fast paced environment and the ability to multi-task
  • Commercially astute and operationally aware
  • Good understanding and practice of HR procedures
  • Experience in recruitment and selection process when hiring new staff
  • Results driven and resilient



Our Benefits & Incentives

We offer a competitive salary and commission plus benefits package which includes:

  • Private healthcare and dental
  • Competitive pension scheme
  • 32 days holiday including Bank Holidays
  • Holiday scheme – Increasing annual leave
  • Season ticket loan
  • Cycle to work scheme
  • Employee Assistant programme
  • Income Protection
  • Life Assurance
  • Extensive group discounts



Your journey with us…

1st stage – Video interview with the Watchfinder Talent Team

2nd stage – Video interview with the Watchfinder Talent Team and UK Retail Manager

3rd stage – Mystery shop of the store followed by a video interview and presentation to the HR Business Partner and Head of Domains