Reference Code:  16773

IT Support Engineer


Maidstone, KEN, GB


Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Watchfinder is a global retailer specialising in the sale of pre-owned watches. We’re an e-commerce business with an exciting business strategy with further international growth. Over the past few years, we’ve built and introduced new innovative ways for our consumers to buy and sell their products to us. We always seek to improve our development techniques and welcome feedback and suggestions for improvement from our team of humble IT Professionals.

As a second line IT engineer, you can expect to work closely with nearly 300 users spanned across the globe. This role will give a variation of ticket requests, from corporate infrastructure, Hardware updates/installs to travelling to other countries to set up new offices and retail stores!  When it comes to technology, we like to keep ahead of the game. We use Cloud-based services, cutting edge monitoring systems and are always looking at different ways to be more agile.

We use a strong stack here at Watchfinder, and we’re not afraid to try new technologies or techniques and we’re also not afraid to drop them either.


What we look for?


  • Excellent knowledge of Microsoft Windows 10
  • Good administration knowledge of cloud-based services such as Office 365, Sharepoint and OneDrive.
  • Strong knowledge of Active Directory
  • Good knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
  • Good knowledge of Dell Hardware
  • Excellent organisation, time management and problem-solving skills with the ability to work to meet tight deadlines
  • Strong communication skills
  • Excellent telephone manner and client-facing experience
  • Work proactively as an individual and within a team
  • Take on the responsibility of assigned tasks and helping others when needed


  • Exposure to Microsoft Azure
  • Understanding of VOIP
  • Exposure to Mac OS
  • Project management experience
  • Professional Qualifications

The Future
Watchfinder boasts an enviable year-on-year growth rate and has ambitious plans over the next three years. This is a fantastic chance to join a popular, thriving and growing business and we continue our exciting journey.

Why come work for us: 

  • Opportunity for career advancement and further learning
  • Friendly & social working environment with regular social events
  • Autonomy and creative freedom 
  • Passionate colleagues and great team spirit 
  • Generous basic salary, PMI, 28 days holiday, employee assistance line, opportunities for discounts from brands and training certifications.