Sales Advisor

Founded nearly twenty years ago in the UK, Watchfinder & Co has earned its reputation as the preowned expert in buying, servicing, selling and part-exchanging preowned luxury watches.

Watchfinder’s success to date has been down to the skills, hard work and determination of the brilliant and diverse group of people we have hired across the globe. The year 2023, Watchfinder continues to be the pioneer in the luxury pre-owned watch world.

An exciting opportunity has become available for a customer and sales expert to join our successful showroom in Leeds.

How will you make an impact?

As a Sales Advisor you will be an ambassador for the company, you will be responsible for welcoming all guests into the boutique, introducing them to the culture of our organisation, clienteling and ultimately ensuring an exceptional customer experience is delivered, leaving them with a smile on their face and a watch on their wrist.

At Watchfinder we know that not everyone has previous watch experience or product/brand knowledge. We look for passionate individuals who have a genuine interest in the industry, and who are keen to step into the pre-owned watch market selling multiple brands of luxury timepieces! We welcome individuals who are keen to learn and develop, and we provide support from the very beginning of your journey with us!

Working at our Leeds Boutique, you will be passionate about delivering expert customer service and achieving sales on a 1:1 basis within an intimate environment. You will showcase your excellent interpersonal skills, working to a high standard both individually and as part of a thriving team.

The successful individual will be confident and experienced in working to KPI’s & sales targets. This is a varied role which includes high end sales assistance, welcoming walk-ins, clienteling, managing appointments and an overflow of online enquiries, chasing leads and all-round sales administration.

Demonstrating vigilance and awareness, you will ensure that all security procedures are adhered to correctly, always maintaining the safety of our products.

You will need to be reliable, ambitious, and passionate about the customer experience. You will also encapsulate our core values of being connected, curious, innovative, inclusive, and excellent!

 Duties will include: 

• Taking full responsibility in achieving individual targets and contribute to team targets
• Building effective relationships and rapport with customers
• Going above and beyond by providing excellent customer service to all clients
• Negotiating and closing your own orders
• Corresponding to all customers enquiries via telephone or through our website
• Managing the start to finish sales process from appointments and viewings to purchases and after sales care
• Actively converting inbound enquiries to sales/part exchange deals
• Negotiating competitive prices of watches to secure a deal with the best possible margin (Also involvement with part exchange customers)
• Managing your ongoing pipeline of customer enquiries via a diary system to maximise to fullest conversion
• Greeting customers who are visiting the store or scheduled in for appointments.
• Keep the store clean and tidy to meet company expectations
• Share your experiences and knowledge with colleagues to develop as a team

How will you experience success with us?

• Experience of working in a customer focussed environment, working with customers in a 1:1 setting would be advantageous
• Passionate about luxury retail and delivering an exceptional service to customers
• Results driven with experience working in a target driven sales environment (KPI’s)
• Negotiation skills desirable however this is a skill that we can train for candidates that demonstrate the right attitude towards personal development
• Confident communicator with experience in speaking with customers via phone and email
• Ability to take in technical information with a willingness to learn about our products
• Strong administration skills and competent using various systems
• Excellent problem-solving skills
• Highly organised with the ability to prioritise own workload 
• The consummate team player who will put team success ahead of personal gain

Why work for Watchfinder?

Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.

We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

If the world of watches intrigues you, apply now and join us on this new and exciting journey at our Leeds Showroom!

Our Benefits & Incentives

As well as a competitive salary and commission structure we also offer a great benefits package:

• Private healthcare and dental
• Competitive pension scheme
• Holiday scheme – Increasing annual leave
• Cycle to work scheme
• Employee Assistant programme
• Income Protection
• Life Assurance
• Extensive group discounts