Reference Code:  69242

Boutique Manager - Leeds Victoria Quarter - BOUTIQUE RE-FIT


Leeds, LDS, GB


Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Location: Leeds Victoria Quarter


Reporting to: Retail Sales Manager   


Since our inception in 2002, Watchfinder has established itself as the UK’s leading luxury pre-owned watch specialist, boasting a manufacturer certified Service Centre and recent international expansion.


Having recently won the WatchPro award for the best pre-owned retailer of the year 2021, Watchfinder continues to be the pioneer in the luxury pre-owned watch market.


In what is another exciting chapter in the growth of Watchfinder, we are delighted to announce the re-fit of our Leeds showroom, which we will be converting to a boutique!


Role Insight


We’re all about the customer experience here at Watchfinder so first and foremost your role will be to ensure that your client receives the best in-store experience, leaving them with a smile on their face and a watch on their wrist.


As Boutique Manager you will demonstrate exceptional people management skills, motivating and inspire your team to successful results. Coaching and developing your team is key as we are looking for somebody that can nurture top talent and produce results through effective management.


With a meticulous approach you will leave no stone unturned, maximising on all sales opportunities, converting leads and building long lasting relationships.


Demonstrating excellent sales and organisation skills you will manage you own workload, prioritising efficiently whilst delegating effectively to ensure an overall, positive team performance.


As Boutique Manager at Watchfinder you’re a role model for the team, leading the way to positive results and demonstrating a passion for our products. You will also encapsulate our core values of being connected, curious, innovative, inclusive and excellent!


Roles and Responsibilities


  • Managing your team by guiding and motivating employees to increase sales and drive store success
  • Managing selection, recruitment and training of members of staff
  • Coaching your team and monitoring performance through planning and development areas
  • Appraising positive results achieved by employees
  • Ensuring that customer experience is tailored to Watchfinder brand standards
  • Creating and managing staff rotas so that cover is provided at all times. You will liaise with the Retail Sales Manager to arrange additional staff requirements
  • Coordinating daily meetings, appointment planning and reports
  • Overseeing and assisting in stock takes
  • Responsible for merchandising the store so that all display cabinets are always full and presentable
  • Organising special promotions, displays and events to raise store and brand awareness
  • Overseeing and being accountable for cash handling and the tills
  • Managing PDQ receipts – storage and transportation
  • Regularly liaising with the Retail Sales Manager to discuss, review and implement necessary changes to strategic or procedural planning


All Staff Responsibilities:


  • Manage dressing the store every morning / packing away in the evening whilst ensuring that the store is clean, tidy and well always well presented,
  • Dealing with customer who visit or call the store to enquire or purchase as well as online customer contact,
  • Generating and requesting positive customer testimonials,
  • Adhering to all company policies and procedures
  • Managing on-going “live” orders to ensure customers are kept up to date post-sale.
  • Processing returns received in store (for warranty or refund / exchange)
  • Welcoming and serving customers who are collecting online orders in the store.


Why work for Watchfinder?


Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.


If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.


You may be excited to hear to that we have recently expanded internationally, boasting luxurious locations in Hong Kong, New York, Paris, Milan, Geneva, Zurich and Munich. With no sign of slowing down!


To be part of this exciting journey, apply now!


About you…

  • Experienced Store Manager within a retail environment or similar industry such as Automotive or Real Estate
  • Exceptional people management skills with experience in managing teams of circa 10 people
  • Proven track record within a target driven sales environment
  • Strong negotiation skills, ideally with experience in dealing with part exchange
  • Methodical mindset and structured approach with exceptional time management skills
  • Attentive with the ability to coach and develop your team, achieving successful results
  • Thrives when working in a fast paced environment and the ability to multi-task
  • Good understanding and practice of HR procedures
  • Experience in recruitment and selection process when hiring new staff
  • Results driven and resilient


Our Benefits & Incentives


As well as a competitive salary and commission structure we also offer a great benefits package:


  • Private healthcare and dental
  • Competitive pension scheme
  • 32 days holiday including Bank Holidays
  • Holiday scheme – Increasing annual leave
  • Season ticket loan
  • Cycle to work scheme
  • Employee Assistant programme
  • Extensive group discounts