Supervisor

We’re all about the customer experience here at Watchfinder so first and foremost your role will be to ensure that your client receives the best in-store experience, leaving them with a smile on their face and a watch on their wrist.

Supporting the Store Management team you will demonstrate excellent leadership qualities, coaching and guiding new starters, motivating and inspiring the team for positive results.

Demonstrating excellent sales and organisation skills you will manage your own workload, prioritising efficiently to ensure that you succeed in achieving your individual and team targets.

As a Supervisor at Watchfinder you will be passionate about the customer experience and our products. You will also embed our core values of Caring, Pioneering and outstanding.

How will you make an impact?

• Greeting customers that are visiting the store, sharing the brand history and product knowledge ensuring the customer experience is memorable.
• Maintaining store standards and cleanliness throughout the day. This includes but, not limited to, dressing the store every morning, merchandising display cabinets, reporting any breakages or facilities issues to HQ and managing the clear down process.
• Leading and implementing high standards of customer experience and product knowledge within the team through a coaching approach to create a seamless and consistent customer experience.
• Act as a Key Holder and assume responsibility for the store for short periods in the absence of the management team.
• Inspire and motivate the team to meet and exceed performance standard.
• Managing the ongoing pipeline of customer enquiries and sales orders for the wider sales team to maximise conversion and ensure all are followed up.
• Managing your own sales pipeline of orders and leading by example by embedding the customer experience journey with your clients.
• Contribute to the boutique success by putting forward different ideas on generating new sales pipeline for the team.
• Support, respect and coach your fellow colleagues. Embodying the Watchfinder values of ‘Caring’ – ‘Pioneering’- ‘Outstanding’.

How will you experience success with us?

• You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance and support to other team members.
• Ideally, you will come from a retail background with experience in fashion, luxury, lifestyle or Automotive sector. If you have a passion for Watches that would be a plus!
• Strong leadership qualities with some coaching/mentoring experience and a track record of delivering results within a sales environment.
• Highly organised with the ability to manage and prioritise your own workload
• Strong communication skills with experience in dealing with customer in person and via telephone/email.
• Strong negotiation skills with the ability to handle customer objections
• A positive ‘can do’ approach and a willingness to learn

Your Interview Journey 

Our aim is to provide you a transparent interview process from the moment you apply for the role. It is important for us that you get to know us to ensure the role aligns to your future career objectives. 

We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory. 

Recognizing we are all different, if you need us to adapt the process, please get in touch via recruitment@Watchfinder.co.uk.

1st Stage – After your application has been selected, our Talent team will reach out to you within two weeks to conduct an introductory call.

2nd Stage –In-person interview with the Store Manager

3rd Stage – Final Interview, with the Store Manager, that may include a short assessment/Task.