Assistant Boutique Manager

This is an exciting opportunity to join our driven and ambitious sales team at our boutique based at Bluewater. You will play an integral part in the day-to-day operations in the store, being a key link between Store Manager and the sales team where you will drive sales, inspire the team and drive engagement through on-the-spot coaching and mentoring.

Our boutiques are a window to the wonderful products and services we offer. As a result, our locations are paramount, the first-class experience must be a given and our in-store standards should never be negotiated.
To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

How will you make an impact?

• Promote a high-performance and winning culture by working collaboratively with your team and help set clear expectations whilst leading by example and living our values.
• Encourage a culture of curiosity by promoting continuous learning and development opportunities and applying them to the shop floor.
• Support the Boutique Manager and take ownership of the store’s daily operation, including sales, customer service, inventory, management, recruitment, training, HR, and compliance.
• Motivate, inspire, coach and mentor team members to deliver exceptional customer service and achieve store goals.
• Manage your own pipeline of sales and purchases to contribute to the overall commercial success of the boutique.
• In partnership with the Store Manager provide commercial suggestions and solutions to address under performance in sales using innovative ideas and initiative.
• Act as an escalation point for any customer concerns and/or queries quickly and effectively.
• Embody a luxury service and the Company brand values at all times.
• Demonstrate excellent store administration and organisational skills.

How will you experience success with us?

• You have a passion for consumers and making memorable experiences within a retail background.
• You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• You'll be an effective communicator with the ability to cultivate a community within the Boutique.
• You collaborate to win and recognize and celebrate the contributions and achievements of others.
• You adapt fast and work with pace.
• You are energetic and inspire trust showing a clear presence on the shop floor.
• You'll approach all issues with a ‘can do’ approach and make informed decisions to find in store solutions.

Your Interview Journey 

Our aim is to provide you a transparent interview process from the moment you apply for the role. It is important for us that you get to know us to ensure the role aligns to your future career objectives. 

We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory. 

Recognizing we are all different, if you need us to adapt the process, please get in touch via recruitment@Watchfinder.co.uk.

1st Stage – After your application has been selected, our Talent team will reach out to you within two weeks to conduct an introductory call.

2nd Stage –In-person interview with the Store Manager & Country Manager

3rd Stage – Final Interview, with the Store Manager and Country Manager, that may include a short assessment/Task.