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Reference Code:  68074

[Van Cleef & Arpels] Client Development Manager

Seoul, 11, KR

Permanent
  
  

WHO ARE WE?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.  
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

MAIN PURPOSE

 

This Client Development Manager is fully in charge of implementing locally the Client Relations Strategy of the Maison. His/Her main objective is to increase Client acquisition including HJ/VIP Client portfolio development, Satisfaction & Loyalty through high-level of Client events and treatments/loyalty program/campaigns/services across all our business network which should be in line with the Maison strategy.

  

Key responsibility 1: CRM Programs

•                Ensure implementation and management of Client loyalty programs and measure the result, ROI

(CRM Calendar/in-store Boutique event, Gifting program and so on)

•                Lead and prepare VIP Event program(local/overseas), collaboration with HQ/Region for implementation

•                Manage Top Clients of the Maison, collaboration together with boutique managers for bespoke/private programs, especially focus on how to drive TOP Clients to Flagship store

•                Measure CRM activities impact, analyze the results of campaigns/Client events & treatments and discuss with management to make sure better performance

•                Collaboration with Communication team for CRM related budget

 

Key responsibility 2: Client Service  

•                Ensure high level of client service, especially focusing on Client Barometer result to monitor, improve boutique experience consistently 

•                Upgrade the boutique refreshment/gifting within HQ/Regional guidelines

 

Key responsibility 3: Client Data Management & Intelligence

•                Ensure enrichment, growth, cleanliness and integrity of local CRM database

•                Develop the regular CRM Dashboard/Report/Data analysis to the Management

•                Regular communication with Boutiques to make sure client database capture/accuracy

 

 

EXPERIENCE:

  • At least 10-12 years of professional experience related to CRM

             (Luxury Jewelry and Watch, Fashion will be plus)

  • English fluent
  • Excellent communication, analytical and organizational skills
  • Pro-active approach to tasks and ability to manage several projects simultaneously and timely 
  • Result-oriented
  • Team player