照会先コード:  90369

Van Cleef & Arpels Customer Service Coordinator

Tokyo, 13, JP

Permanent
  
  

ヴァンクリーフ&アーペルとは?

ヴァンクリーフ&アーペルはハイジュエリーを取り扱うメゾンです。創造性に溢れ、文化的で詩的な世界観を通じて優れた技術を世の中に送り出しています。
私たちは、「周囲も自分もケアをしながら」「妥協せずに」ご自身の専門性を高めてそのスキルを継承していけるような方を募集しています。様々な分野において、専門性とスキルをお持ちの方々からのご応募をお待ちしております。
情熱に溢れた仲間たちと一緒に仕事をしながら、多様なプロジェクトを通じて、共に未来のメゾンを創っていきましょう。

Do you match with the profile?

  • Do you have customer service / supply chain / logistics / sales administration and/or equivalent experience?
  • Are you a customer-oriented person with an attentive and patient listening skill?
  • Are you eased at managing urgent situation?
  • Do you have a good command of PC/applications?
  • Do you have a strong interpersonal skill both in English and Japanese?
  • Are you a team player?


If yes, we’d love to view your profile!

 

What are we expecting from you?

The Customer Service Coordinator will mainly be responsible for the inquiries from boutiques, CRC (customer relation center) and CS platform. He/she will handle after sales, stock maintenance, and straps in coordination with Atelier for smooth repair operations.

 

  • You will develop strong collaboration between Atelier and Maison to provide the best customer experience satisfaction
  • You will follow up repair status, inquiries, and complaints received in the Boutiques/CRC/Atelier.
  • You will plan, lead and implement new guideline to improve the repair service.
  • You will participate and organize the CS related community and training.

 

More than a job…it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development

 

The recruitment process:

 

  1. Send your application online
  2. If your profile match our search, you will be contacted by the HR team for an interview. Otherwise, you will receive an email to inform you that your application is unsuccessful.
  3. You will meet with the HRBP, VCA Japan President, and Managers in VCA Japan.