Temporary Sales Associate

Toronto, ON, CA

Fixed Term

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Role Overview

The Sales Associate is a highly client facing role needed to achieve preset sales objectives and exceeds sales targets, as directed by management and proactively develop network and clientele. A Sales Associate needs to ensure a unique client experience throughout all touch points, and plays an active participant in the daily operations of the boutique. Excellent communication skills and the ability to interface with clients are needs to excel in this role

Responsibilities

Achieving sales goals, while balancing daily business and High Jewelry sales
Responsible for developing a network and a loyal clientele
Attend social functions within the community to generate new business
Invite current and prospective clients in-boutique events and reach out through social media and other supports
Responsible for CRM initiatives
Responsible for client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting
Assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly
Provide excellent customer service – following up on after sales service and follow the repair process from start to finish
Must work to ensure customer satisfaction
Must follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests
Share the Van Cleef & Arpels history, quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique

Qualifications

5-7 years in a fast-paced luxury and/orsales background
A Bachelor’s Degree or Jewelry Certification is preferred
Strong understanding of Customer Services needs and customer priorities
Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously
Ability to establish and maintain effective relationships with customers and gain their trust and respect
Excellent interpersonal and communication skills are a must

Competencies:

Runs for Results
Eager to Learn
Work in a Team

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.”

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