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Reference Code:  45581

Van Cleef & Arpels CRM Coordinator

Tokyo, 13, JP

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WHO ARE WE?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.  
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

Do you match with the profile?

Do you have general understanding of CRM?

Are you a professional individual with the below skills and mind-set?

  • Structured and analytical mind – analysis / synthesis / planning abilities
  • Computer literate
  • Good communication skills – change company’s culture / mind-set towards customer relationships
  • Ability to work under high pressure with tight deadlines, multi-tasks and time management skills
  • Excellent attention to detail
  • Proactive and self-motivated
  • Native Japanese & Business English fluency

If yes, we’d love to view your profile!

 

What are we expecting from you?

The CRM Coordinator’s responsibility is to work under the supervision of the Client Development Manager to develop and execute strategy to recruit, retain and upgrade customers. He/she helps implementation of the client development action plans and guidelines discussed transversally between BTQ, E-BTQ and HQ. Also, He/she works on strengthening client knowledge through the improved management of data collection of VC&A database and its subsequent use among our BTQs / E-BTQ, in both qualitative and quantitative ways.

 

Your key accountabilities will include 3 main areas:

  • Coordination of CRM & Clienteling Actions
  • Qualitative and Quantitative Data Management
  • Client Knowledge Analysis and Diffusion

 

More than a job…it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development

 

The recruitment process:

 

  1. Send your application online
  2. If your profile match our search, you will be contacted by the HR team for an interview. Otherwise, you will receive an email to inform you that your application is unsuccessful.
  3. You will meet with the HRBP, VCA Japan President, and Managers in VCA Japan.