Reference Code:  95250

Boutique Manager

Taipei, TPE, TW



A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.  
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

The role of the Boutique Manager is in charge innovating sales/ CRM/ training strategy to lead the boutique team to achieve daily and high jewelry sales target, while enforcing daily operation efficiency in both front and back office. Meanwhile, one must aim to communicate overall brand message in alignment with Maison focus and policies.


Sales/ Operations

To achieve or surpass quarterly/ yearly sales targets and lead the team to acquire new clients
Travel for events and trainings, visit clients and attend functions to entertain clients
To be able to sell HJ and lead the team to sell HJ for target achievement


To train/ coach boutique staff and take care of the recruitment, staff evaluation and development of the team
To ensure team respect the brand’s policies and guidelines – grooming & behavior
To ensure the boutique is maintained in perfect condition
To prioritize, plan, delegate and adapt to business needs
To manage front and back-office operations and to organize daily briefing and monthly meetings to give objectives, share information and foster team spirit

Customer Relations Management:

To continuously build strong customer relationship and loyalty, and to treat the customer according to brand’s standards
To acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions.
To ensure a consistent, quality boutique experience for clients

After Sale Service:

To implement brand’s service strategy
To handle all customer’s enquiries and complaints