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Reference Code:  53584

[Van Cleef & Arpels] Retail Deputy Director

Seoul, 11, KR

Permanent
  
  

WHO ARE WE?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.  
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

REPORTING TO: Retail Director

MAIN PURPOSE:
The Key responsibilities of this Deputy Retail Director is to develop and optimize the performance of Retail network and lead the Retail Operations and Boutique teams for operational excellence which should be in line with the Maison strategy.   


KEY RESULT AREAS AND MAIN RESPONSIBILITIES:

Key responsibility 1 :  Performance Management

-    Retail budget/ boutique target set-up and management
-    Monitor and revise weekly / monthly / quarterly sales forecast
-    Develop commercial action plans with each store to increase sales growth and acheive major Retail KPIs
-    Review Boutique FTE Analysis and do regular meeting/coaching with boutique managers
-    Commission scheme : Scheme development and management
-    Competitors’ analysis (opening/closing, sales and activities, Landlord news and so on)
-    Manage and lead the execution of promotion activities in collaboration with related teams to drive client development activities (Department store DM, in store event and so on) 


Key responsibility 2:   People Management   

-    Recruiting (interview, hiring) and staffing planning including transfer and promotion
-    People & Talent Management of Retail operations team and whole boutique teams
-    Appraisal of Retail boutique staffs(60-70 staffs including boutique managers)
-    Manage HR issues for boutique staffs


Key responsibility 3  : Network Management 

-    Implement of network strategy and planning throughout retail network supporting Managing Director and Retail Director 
-    Negotiation with landlords regarding business development and retail operations
-    Manage boutique projects: opening, renovation, extension, relocation, etc.
-    Management of Lease Agreement, and other official letters related to Landlords


Key responsibility 4  : Boutique Operations Management

-    Maintain Maison’s high standards of boutique operations, client service level, and boutique maintenance 
-    Sales inquiry follow up and approval according to Maison Policy (exchange, return, deposit and so on)
-    Monitor all group and brand guidelines maintained by boutiques coordinating with Richemont Compliance team 
-    Customer complaint handling including legal part


QUALIFICATIONS
-    Bachelor degree or above
-    At least  +12 years of relevant work experience in retail industry (luxury preferred)
-    Fluent in Korean and English
-    Excellent communication and interpersonal skills are required
-    Enriched experience in people management