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Reference Code:  49144

[Van Cleef & Arpels] Client Engagement Manager

Seoul, 11, KR

Permanent
  
  

WHO ARE WE?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.  
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

MAIN PURPOSE

The Client Engagement Manager will be overseeing all client engagement activities to support the client strategy and to elevate the experience for clients in Korea.  The objective of the role is to guide and support the BTQ’s to leverage tools to build loyalty and long term relationships with clients. 

Reporting to Local Client Development Manager

 

KEY RESPONSIBILITIES
•    Develop customer retention strategy (incl. loyal client retention, reactivation, and prospect acquisition) and ensure implementation across BTQs  
•    Work closely with respective teams (event, marketing, training etc.) and boutiques on development, implementation, and analysis pre, during and post strategy to ensure successful local/international events, in-BTQ animation and CPs 
•    Support and guide BTQs to maximize the impact of each events, in-BTQ animations & CPs 
•    Monitoring each BTQ’s client performance and support to BTQ’s to achieve the target 
•    Plan a yearly local gifting strategy and develop a gift for each occasion in close communication with BTQs and Region / HQ team  
•    Develop partnership with travel, hotel, concierge services, luxury lifestyle partners to offer special client treatment and services for TOP clients and to drive acquisition and cultivation of VIP clients 
•    Implementation of CRM campaigns, new CRM initiatives to enhance the level of client service and satisfaction 
•    In charge of implementation and management of local CRM Tools and in-BTQ refreshment 
•    Analyze Barometer -client experience measure (quantitative & qualitative) and prepare action plan for each BTQ to ensure the high client satisfaction level in close collaboration with a training team   
•    Manage client engagement activity calendar and budget 

 

PROFILE

•    Minimum 6 years of experience in a similar role (experiences in luxury retail preferred).
•    Experience in CRM, client developing, client engagement, client relation CRM marketing  
•    Solid understanding of luxury/jewel business and VIP customers behavior    
•    Fast-learner, rigorous, organized, dynamic, proactive and team player
•    Excellent communication skills in Korean and English.
•    Must possess the ability to work in a dynamic, service oriented, matrix corporate environment
•    Must engender a positive and proactive “can do” attitude in others (be a lateral leader)
•    Computer skills: proficient in Microsoft office, advanced in Excel, experience in Salesforce a plus
•    Language: fluent in English (verbal and written) 

 

Permanent position
Office based in Seoul, willing to travel occasionally.