Retail Operations Manager

Are you a good match?

You have extensive experience in Retail Operations in luxury, fashion, watch & jewelry industry.

You have good understanding on retail business & process, operations & system, and local policies & practices.

You have solid experience in retail project roll-out and program management.

You are excellent in Korean English.

You have experience in team management and development.

What are we expecting from you?

• Retail Operations: You will ensure roll out of key retail project/initiatives to enhance the excellence of retail operation, implement Maison’s operations guideline, policies in BTQ, and train them regularly. You will be warrant of the BTQ procedures (inventory, administration), identify improvement area, plan and implement the solutions  by conducting regular BTQ visit and participate in controlling strict application of BTQ safety & security measures. You will monitor and improve KPIs and manage BTQ operational tools, and all BTQ non-sales materials, office supplies, service vendors. You will also build and lead strong BOH team and plan and develop various training with relevant teams.
• Client Service: You will manage after service client offer and experience and monitor and analyze the CS KPIs and provide the insight and improvement initiatives. You will provide support to BTQ for handling CS tools and relevant training, foster the Client Service mind-set in BTQ and lead CS Ambassador community together with other relevant teams. You will lead the planning and roll-out of CS projects and collaborate technical center, project marketing, Region/HQ team to handle escalated CS cases to follow up.
• Budget Management & Team Development: You will plan yearly budget and track the monthly expense within team and all BTQs’ operational cost. You will define clear R&R, develop team members to be the future needs of Maison, and build strong cooperative and efficient team.

More than a role…. We recruit for a career! 

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development. 

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by the HR team for an interview. Along the recruitment process you will meet with local Retail Director, local TA Manager, local HRBP, Managing Director Korea. Otherwise, you will receive an email to inform you that your application is unsuccessful.