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Reference Code:  98397

E-Business Operations Assistant Manager

Seoul, 11, KR

Permanent
  
  

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

E-Business Operations Assistant Manager - Korea

 

Are you a good match?

 

You have extensive experience in an E-Business Operation (Luxury / consulting / retail is a plus).

You have a bachelor’s degree.

You are proficient in SAP and Excel query skillset and adaptable to running different systems.

You have strong business process understanding (client information management, order processing, etc..).

You are a problem-solver, service and result oriented, organized, proactive and team player.

You have excellent communication skill in Korean and good English skill as a plus.

 

 

What are we expecting from you?

 

  • You will be the key connector between our online retail boutiques (Web, CRC, Omnichannel) and other departments. You will ensure the efficiency and continuous improvement of the day-to-day operations for our E-business, achieving service excellence.
  • You will build expertise of eBusiness systems & flows as a systems (SAP) key user. You will understand the systems (ERP, Middleware,…) to manage online orders in order to identify frictions and any enhancements needed – escalate & discuss evolutions needs with the Region.
  • You will guarantee the execution of all eBusiness services in the Market. You will build a strong relationship with all key stakeholders and internal partnerships (anti-fraud, logistics, retail, supply chain, etc). You will also manage arbitration for online order stock requests to guarantee correct order fulfilment (stock, consumables, services e.g. engraving, etc.)
  • You will identify new ways to elevate the client experience as well as the performance of our online retail boutiques within the Market & taking into account the local specifics. You will analyze new services/projects and support client engagement activities (organization, materials etc.) – share with Region and HQ.
  • You will ensure the excellence of the Maison image in the Market. You will create a competitive advantage vs others luxury Maisons from payment to delivery/fulfillment in line with Maison Online Retail Strategy.


More than a role…. We recruit for a career! 

 

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development. 

 

The recruitment process

 

Send your application online. If your profile matches our search, you will be contacted by the HR team for an interview. Along the recruitment process you will meet with local Senior E-Business Manager, local HR Manager, local Retail Director, Regional Communications Director. Otherwise, you will receive an email to inform you that your application is unsuccessful.

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