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Reference Code:  70776

[Van Cleef & Arpels] Operation Executive

Seoul, 11, KR

Permanent
  
  

WHO ARE WE?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.  
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

MAIN PURPOSE

 

The Retail Operations Executive ensures that boutique operations are efficient and in line with the Maison’s guidelines and strategy. She/He spends time on the floor to support boutique staff in mastering boutique tools, services and applying processes / procedures. She/He also has a key role in the identification and sharing of boutique best practices.

 

Key responsibility 1 :  Retail Operations/Boutique projects (existing tools and new omni channel services)

 

  • Spend time in boutiques to fully understand operational processes

  • Roll-out projects at local level, train boutique teams on new tools & processes (GROOM, KRONOS, RDV, RFID, traffic counting, e-card, my POS, SAP…)

  • Monitor all new projects and tools, share update on status and provide boutique feedback to local and Regional Retail management

  • Support boutique administrative duties such as stationery arrangement, named cards, uniforms, delivery requests …

  • Track and follow up boutique operations expenses and purchase orders coordinate with Finance (Monthly boutique expense retail purchase orders in SAP system, other retail expenses…)

  • Is leading the different in system test sessions (key-user tests, provide end user training )

  • Build regular newsletter for boutiques and Retail management

 

Key responsibility 2 :  Maison’s policy & Group’s processes / procedures

 

  • Ensure Maison’s  & Group’s processes / procedures are respected in boutiques and up to date

  • Ensure commercial policies/golden rules are respected in all boutiques by providing update and training if necessary

  • Support boutique staff in their daily operations when needed (NSI handling, IT support request, purchase order for RIC Admin, department store floor related (department store POS, floor training arrangement and so on….)

  • Track RIC audit reports and follow up with action plans for improvement

 

Key responsibility 3 :  Customer Services 

 

  • Support the adaption of CS tools in the boutiques

  • Support with roll out and provide the feedback on CS projects (such as pick up & delivery) and tools

  • Provide support to boutiques on daily CS inquiries, issues and liaise with Richemont CS and/or VCA Regional CS team for support as needed to resolve the issue.

  • Regular meeting w/Regional CS team, Richemont CS to share best practices, local status and so on

 

Qualification

  • About 3 or 4 yrs of retail, Boutique experience

  • Detailed, proactive, Strong communication skill

  • Fluent English

 

Competencies        

a.      Understand & resolve the issues

b.     Deliver efficiently

c.      Identify improvements

d.     Coordinate with others

e.      Work in team

f.      Understand the environment