Reference Code:  69568

[Van Cleef & Arpels] Retail Director

Seoul, 11, KR



A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.  
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

Key player of the ambitious development plan of Van Cleef & Arpels in Korea, the Retail Director is in charge of supervising and developing the retail activities and the retail teams, as well as their quantitative and qualitative performances in line with the Maison strategy and standards of excellence. Working in close cooperation with the Managing Director (MD), the Retail Director supervises the commercial strategy and controls its implementation and the realization of the objectives outlined in the Strategic Plan for existing and new retail projects.

 In coordination with the Marketing & Communication Director and BD Director, he/she, ensures long-term strategic and financial objectives are achieved


Key responsibility 1 : Commercial strategy and productivity of boutiques network


Total Retail(Retail, TR, E-comm) budgeting & LE on Sales

Drive Retail Performance/Operations team to ensure commercial action plans will lead to achieve the budget & target KPIs

Design optimal commission/incentive scheme for boutique teams to motivate, encourage the performance which should be in line with HQ guidance

Monitor and manage the efficiency and productivity in sales per FTE, sales per sqm with Retail/TR Managers

Make sure productivity & ROI result in all Retail activities, proper control of S&D with Finance controller

In coordination with Marketing & Communications teams, support product launches and each main product category performance with comprehensive commercial action plan (training, VM, incentives, Client Development)

Ensures company’s operations policies, sales terms & conditions are compliant in the boutiques


Key responsibility 2: Retail team management


Ensure direct reports(both retail office and boutiques) are well aligned, make synergy across functions

Proposes and follows salary and commission scheme for all retail boutique staff in line with MD

Review and support the team to bring efficiency in the boutique organization and boutique management(proper headcount request, GROOM guideline implementation and so on..)

Lead boutique HR topics (recruiting, evaluation, retention plan) with Retail/TR Managers, liaise with HR and manages the team under his/her responsibility)

Review Boutique FTE Analysis with Retail/TR Managers then define high-performers to retain and nurture with relevant training/coaching/HR actions 

Ensures boutique environment & Visual Merchandising are in line with Maison standards


Key responsibility 3:   Operations


Make sure Group/Maison guidelines(compliance, financial guideline, Maison policy…) are well understood and put in place across all team members in the networks

Review & decision making for the discount, Gift request from boutiques (upon threshold)

Act as local project leader for Flagship opening preparation(store planning progress & alert, commercial plans, client treatments….)

Regular meeting with Client Relations Center head to keep connected, manage strategical decisions


Key responsibility 4:   HJ, VIP Clientele


Make sure synergy across key stakeholders(retail, mkt, comm, HJ, training, CRM) for continuous team success in High jewelry performance & development(including people development)

Focus on HJ talents development (sourcing, recruitment, dedicated programs for retention), lead HR & people development team

Keep good relationship with major VIP clients of Maison, especially through events(overseas, local), in-store treatments




Excellent interpersonal & communication skills
Structured & Strategic
Analytical & Detail Oriented
Strong knowledge in luxury retail industry