Reference Code:  100224

Web Manager (M/W)

Paris, J, FR


Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.


Are you a good match?

You have a significant experience in Luxury, Retail or Tech / Consulting industries as well as a deep understanding of client experience and digital path to purchase.

You have a data driven mindset and analytical skills, strong communication skills, with the ability to work with cross-functional and international teams.

You are fluent in English and French knowledge is highly appreciated.


What are we expecting from you?

Reporting to the Online Retail Director, you will be responsible of defining the Maison web strategy, web client navigation and the development of web sales as well as consolidating market and HQ needs into a concrete roadmap.

To do so you will supervise a team of 2 Project Managers, their activities as well as their performances in line with the Maison strategy and standards of excellence.

In this function you will:

1/ Web strategy, management, roadmap

  • Help to create a cohesive strategy from acquisition to conversion
  • Run and prioritize a product roadmap delivering tangible benefits to clients and visitors
  • Oversee the day to day quality of the website across the different markets liaising with local teams and internal partners
  • Be the custodian of the website & follow-up on website change requests & bugs with the articulation of markets and internal partners

2/ Product discovery & client navigation

  • Optimize the online purchasing process to enhance the client journey
  • Monitor and analyze both website behavior traffic and suggest improvements to enhance overall user experience
  • Improve product discovery on website and improve content positioning
  • Drive continuous innovation, implementing new strategies to improve website client navigation
  • Coordinate with External Suppliers, as well as Digital Identity & Digital Services, make sure that they are consistent with the online retail and Maison strategy for the Market

3/ Collaboration

  • Develop a strong symbiotic relationship with Digital Identity to guide the website roadmap
  • Work closely with group and internal partners (Digital Services) to ensure latest developments and deployments are executed seamlessly
  • Collaborate with the Online Merchandising manager for Product Ranking and Searchandising features on the website


More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.


The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet with the Human Resources Manager, the Online Retail Director and the Client and Digital Services Director.

Otherwise, you will receive an email to inform you that your application has not been successful.