Retail Expertise Project Manager - Leadership & Performance (H/F)

Paris, J, FR

Permanent

Qui sommes-nous ?

Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie.

Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance. En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement.

Chez Van Cleef & Arpels, nous sommes fiers de recruter des talents issus de formations, d’expériences et d'identités différentes. Nous sommes convaincus que la diversité et l'inclusion permettent de nourrir la richesse, la créativité et le savoir afin d’atteindre l'excellence.

Are you a good match?

You have at least 7 years' experience in project management, ideally in Luxury or Hospitality environment

You have had a successful Experience in Retail

You are client centric, fluent in English

You have strong organizational and interpersonal skills

What are our expectations?

Acting as a business partner of the Retail Performance team, you will be responsible for the development of Retail expertise programs / contents designed specifically for Managers (Assistant/ Boutique Managers, Retail Managers) to guarantee the level of retail excellence in line with Maison Retail strategy and business development. You monitor the programs’ performance, challenges & enriches them in line with the Maison strategy, managers needs and business expectations.

Your main missions :

CONTENT STRATEGIC MANAGEMENT

–Manage the creation of modules & the development of training programs dedicated to onboarding and upskilling boutique managers, assistant boutique managers and retail managers on Business management skills

–Identify gaps and/or opportunities to develop original contents & programs in line with business needs and team roadmap

–Centralize, support and supervise training contents developed by regions & markets to ensure content optimization, relevance and alignment

–Continuously challenge & enrich retail training programs – capitalize on existing strengths & integrate new items to address / anticipate business evolutions & clients’ new expectations

TRAINING FACILITATION / ANIMATION

–Train regional & local trainers on new programs & Support regional teams for training kick-off if needed

–Coordinate with Regions to ensure timely and effective execution / completion of programs and modules worldwide

–Act as a designated training expert for Maison’s other departments and both help disseminate the training culture in boutiques as well as the Retail mindset in the Maison

MANAGEMENT OF COMMUNITIES

–Engage and develop the International training community and provide support / guidance to develop local initiatives

–Participate in the development of retail communities (office retail management, boutique managers, deputy boutique managers, back office staff…)

MONITOR CLOSELY THE RESULTS & IMPACTS OF ALL PROGRAMS TO IUMPLEMENT RELEVANT ADJUSTMENTS

–Collaborate with the training performance team to assess training ROI – make sure to build the right KPIs for new programs

–Manage the budget allocated to your scope with her / his manager

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet the Retail Expertise Manager dedicated to Boutique Managers and Assistant BM, and the Retail Expertise Director

Postuler »