Code de référence:  75324

Retail Expertise Manager (M/F)

Paris, 75, FR



Une Maison de Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
Notre Maison recherche des hommes et des femmes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance. 
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. 

Are you a good match?


Do you have at least 6 years’ experience in retail and/or retail training positions in an international environment?

Do you have passion for excellence and offering the best experience to customers?

Do you like to work in a fast- paced environment whilst embracing change?  

Are you recognized for your strong interpersonal skills and ability to embark people around a project?


If so, we’d love to get to know you!


What are our expectations?


Within the Retail Expertise department, you are in charge of the "Sales Teams" and manage a team of dedicated Projects Managers. You are responsible for the development of Retail Training programs designed specifically for Sales Associates and CRC Ambassadors (working in our call centers) to guarantee the level of excellence and service in line with the Maison Retail strategy.


You gather, consolidate, and identify markets needs in terms of knowledge and skills development among the sales teams in order to enrich the existing training programs and develop new ones according to the objectives of the Maison. You collaborate with all internal teams (Marketing, Client, Retail Performance…) to integrate and address all relevant potential needs.

You support the animation of the Training community worldwide in coordination with the Retail Management Programs team.

You monitor the results and impacts of all programs to anticipate relevant evolutions.

More than a job…it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed, then do not hesitate to enter the creative universe of Van Cleef & Arpels.  By joining the Maison, you are joining a team in which professional development is one of our main focuses.


The recruitment process

Send your application online

If your profile matches our search, you will be contacted by our HR team for an interview.

Otherwise, you will receive an email to inform you that your application has not been successful.

You will meet with the Human Resources Manager, the Retail Expertise Director and the International Retail Director.