Assistant Manager, Facilities Repair & Maintenance

Are you a good match?

You possess a strong customer service focus with excellent organizational skills, able to perform well under pressure and consistently meet tight deadlines. With at least 3 years of experience in retail construction, operations, or facilities management, ideally, within a luxury environment. Strong interpersonal and communication skills are essential for engaging diverse stakeholders within a complex, matrixed organization. Flexibility and willingness to travel up to 30% for on-site projects, as well as availability to work full-time, including holidays, evenings, and weekends, are also required.

What are we expecting from you?

Reporting to the Senior Manager, R&M you will be responsible for overseeing the planning, coordination, and execution of all Repair & Maintenance (R&M) activities across boutiques in the Northeast and South regions. You will manage the daily operations related to boutique upkeep, ensuring timely and effective maintenance to preserve Maison standards. Key responsibilities include organizing boutique refresh projects, managing minor upgrades, and supporting special rollout initiatives to enhance the client experience and boutique environment.

In this role, you will:

• Organize the procurement of stones and metal for the production lines, including tracking inventory levels and counts.
• Coordinating R&M needs of boutiques and offices by managing relationships with vendors, as well as external and internal partners.
• Oversee daily Repair & Maintenance operations for boutiques in the assigned region.
• Collaborate with Store Planning and Visual Merchandising/Events teams to coordinate transversal projects and rollouts, including façade takeovers, seasonal installations, and IT/technology upgrades.
• Ensure all work orders on the FM platform are reviewed and completed in a timely manner.
• Coordinate and manage ad-hoc repair and maintenance interventions to uphold the Maison’s prestige across physical spaces.
• Issue and track purchase orders (POs), manage invoices and payments, and update budget tools for all CAPEX and OPEX projects.
• Partner with Store Planning and Procurement team to source appropriate vendors, execute contracts, and create buffer stocks for special elements and materials.
• Conduct periodic market visits to assess maintenance and upkeep of boutiques, while providing local staff training on R&M protocols.
• Develop and manage preventative maintenance schedules to reduce downtime and minimize unexpected repairs at boutique locations.
• Provide regular updates on project statuses, including budget tracking, progress reports, and any potential risk of or delays.
• Manage vendor and contractor relationships, negotiate terms as needed, and ensure the highest standards of service delivery.
• Remain on-call to address emergency repair situations and provide swift solutions to minimize disruption to boutique operations. 
• Ensure all repair and renovation work adheres to company standards, local regulations, and safety requirements, with inspections conducted during and after project completion.

More than a role…we recruit for a career!

By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The recruitment process:  

Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization.  Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer:

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range: $80k - $100k / yearly

This role is eligible for annual bonus.