Brand Ambassador-Miami
Miami, FL, US
Role Overview
The Brand Ambassador is the voice of Van Cleef & Arpels for our clients, as he / she builds and maintains strong relationships with them. While advising via phone and web-based channels, you are responsible for upholding an excellent level of client support and developing sales. Aside from being the expert advisor for our clients, you will apply your commercial sense to identify sales opportunities, develop your client portfolio, maintain the interest and engagement of your clients at the highest level. As a specialist in the Maison, you will deliver expert knowledge on the products and Maison, while providing the highest quality of service and client satisfaction.
Job Responsibilities Primary Duties:
The Brand Ambassador at the Client Relations Center is responsible for achieving exceeding sales, KPIs, SLAs, and delivering an exceptional service experience to all internal and external customers. This position will be in a best in class, state of the art, Multichannel Contact Center environment providing information via phone and email. The ideal candidate will have luxury retail sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for Van Cleef & Arpels during every interaction.
Daily Contact Center Operations:
Client Relationship Management:
Sales Achievement:
Qualifications
Education:
Bachelor’s degree preferred but not required, especially in Fashion, Retail or related field
Required Experience:
3+ years in contact center/customer service environment/retail, or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
Technical Skills/Abilities:
Experience in eCommerce, luxury retail sector preferred (Fashion, Jewelry, etc.) Must display a high level of maturity, poise, and sound business judgement to work with luxury and exceptionally demanding clients Ability to quickly absorb extensive information on our brands’ history, product offerings and communications/advertising program.
Technology
-SAP knowledge -Social media experience -Comfort with virtual and video-based client interactions and sales
Personal Skills:
Currently, we are not sponsoring work visas. Applicants must have valid work authorization for employment in the USA.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
More than a job…it’s an experience! If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.
The recruitment process: Please complete an application on the Richemont Career Site. Selected candidates will be contacted by the HR team for an interview. #Bloom with VCA |
Nearest Major Market: Miami