Boutique Assistant - New Bond Street
London, LND, GB
Are you a good match?
Do you have a solid experience in Fine Jewellery and ideally also in High Jewellery?
Do you possess a strong sense of luxury service, aesthetics and proactive approach?
Are you a supportive team player, positive and constructive at all times?
Do you have very good interpersonal competences and ability to interact with international clientele in order to develop a network of loyal clients?
Are you meticulous, highly client focused and organized?
What are we expecting from you?
The Boutique Assistant supports the sales team to provide an exceptional experience to clients, with the ability to combine both client-facing and back office activities with agility and grace. This role embodies and represents the Maison’s values at the highest standards.
Advising, selling & clienteling…
Assist Sales Associates during presentations (welcome clients, serve the drinks, bring products…)
Prepare & wrap the products
Process the sales (prepare product related documents, follow payment procedures…)
Support sales team in their daily clienteling activities (gift card preparation, purchase of small client gifts…)
Showcase maison identity & expertise…
Follow Brand visual identity guidelines (VM, day-to-day maintenance)
Provide support for event organization
Have knowledge on High Jewellery, Jewellery, and Watchmaking
Customer service…
Assist Sales Associates during CS
Perform CS activities allowed in the boutique when needed
Prepare & wrap the products
Process the sales when needed
Customer experience & in-store journey…
Support Sales Associates in CP preparation
Review and set-up the workspace
Check daily the cleaning of counters, displays, and windows
Operations…
Review and set-up back-office sales tools
Contribute to operational tasks
Monitor supply stock (consumables, drinks, stationary, etc.)
Be aware of products in stock
Build operational knowledge on all digital tools (tablet, iPad, iPhone…)
Comply with Maison’s policies & commercial rules
Abide by procedures
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.
The recruitment process
Send your application online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Retail Director and HR Business Partner. Otherwise, you will receive an email to inform you that your application has not been successful.