Regional Quality Expert, APAC

Do you match this profile?

Do you have experiences in managing quality processes to ensure the preservation of products (experiences as jeweler or watchmaker will be a plus)?

Do you have a strong analytical mindset to the topics related to quality criteria and product specificities?

Are you able to work in a complex and multicultural environment?

Are you able to work independently while having the interpersonal skills to build supportive & constructive relationships both internally and externally?

Are you proficient (reading & writing) in English?

 
What do we expect from you?

As the Regional Quality Expert, a Hong Kong based position reporting to the Regional Client Service Manager, you will be responsible to –

Ensure the preservation of stock pieces in regional retail network (boutiques and e-commerce)

• Transmit to boutiques and e-commerce teams stock maintenance procedures to ensure stocks in the network (including e-commerce returns/exchanges, intermarket transfers, etc.) are in good, sellable condition in accordance with Maison criteria
• Share guidelines, information on new creations (specifications, manipulations, repair authorizations, etc.) to retail teams
• Work closely with merchandising and supply chain teams on handling of defective stock reports shared by boutiques.
• Suggest, standardize and implement guidelines on other stock maintenance related topics like manipulation, packaging, storage for a 360-approach in keeping stocks in sellable condition.

Ensure the preservation of stock pieces in external environments within the region (events, exhibitions & shootings)

• Work closely with related teams (e.g. PR, Marketing) to standardize the QC flow and apply stock maintenance procedures in external settings
• Provide support on quality related topics during events/exhibitions (training, QC before/after, manipulation guidelines)

Suspicious counterfeit handling/support

• Support RCS platforms and boutique workshops within the region with suspicious counterfeit cases
• Escalate and report such cases to HQ as necessary

Quality feedback for continuous improvement

• Quality referent bridging HQ and markets on quality topics
• Exchange regularly with platforms and boutiques on quality issues on creations and spare parts
• Ensure quality issues within the region are reported diligently to HQ for improvement (e.g. WISE tickets)
• Educate boutiques and platforms on Maison quality standards in case of reports on non-quality concerns
• Share quality conquests with RCS platform and ensure suggested corrective actions are respected 

More than a job… it’s an experience!
 
By joining the Maison, you are joining a team in which professional development is one of our main focuses.

 The recruitment process:

• Apply online.
• If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful.
• You will meet with the Talent Manager, Human Resources Business Partner, Regional Client Service Manager, Regional Retail Director and other colleagues if needed. 

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