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Reference Code:  68787

Client Development Manager HKMO

Hong Kong, HK, HK

Permanent
  
  

WHO ARE WE?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.  
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

Do you match this profile?

Do you have 3+ years of relevant management experience in luxury retail ?

Are you knowledgeable in the luxury Lifestyle ?
Are you organized and possess a strategic mindset?
Do you have good data logic and visualization skills and good understanding of the CRM data and ability to express and present to stake holders?
Do you have a strong clienteling mindset?

Are you proactive and have the capacity to work with others?

Do you have excellent interpersonal and communication skills?

Are you able to multi-task with precision and pay strong attention to details?

 

What do we expect from you?

The Client Development Manager, supports the HK & Macao markets in driving client recruitment, retention and reactivation through establishing market’s CRM priorities and strategies for targeted client segments. S(he) manages client data and responsible for markets’ clienteling performance. S(he) is the Ambassador for the Maison to lead and inspire boutique teams on enchanting clients and building loyalty. 

 

Develop CRM strategies & KPIs for HKMC markets 

  • Co-pilot with Retail Director to create yearly CRM strategic plan with budget planning for HKMC
  • Develop clear CRM goals and KPIs, and to provide dashboards and tools to boutiques for regular monitoring
  • Work closely with boutique teams to translate all key findings for follow up actions, and to support boutique managers and CRM Ambassadors to effectively use CRM dashboards and related tools

 

Curate bespoke experience and treatment for cultivating loyalty of clients

  • Partner with boutiques and departments to develop unique client journeys in local HJ events and in-boutique animations
  • Build synergies with L’Ecole (our jewelry school), and to seek for relevant partnership opportunities with 3rd party such as hotels, restuarants, cultural organizations to develop exceptional treatment and gifting options. 
  • Ensuring in-boutique refreshments to meet Maison’s standard with regular review 

 

New potential client acquisition 

  • Partner with 3rd party such as malls VIP clubs and private membership clubs to acquire potential clients

 

Manage client data and to provide insights for the markets and Travel Retail 

  • Ensure client database integrity and strive to meet Maison' standard in data capture 
  • Direct client studies for markets to understand client landscape and  identify opportunities for growth 

 

Oversee the implementation of CRM campaigns and client digital projects within markets 

  • Collaborate with Regional Client Development team to ensure smooth roll out of CRM campaigns and client digital projects
  • Instill appointment mindset within boutiques and motivate the utilization of clienteling app
  • Consolidate boutiques’ feedback on enhancements and report roadblocks


 

More than a job… it’s an experience!
By joining the Maison, you are joining a team in which professional development is one of our main focuses.
The recruitment process:

  1. Apply online
  2. If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful.
  3. You will meet with the Talent Acquisition, Managing Director(HKMO), and Regional Client & E-Business Manager.

 

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