Reference Code:  96916

Client Relation Center Tools & Quality Project Manager (F/M)

Genève, GE, CH


Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.


You have experience in Retail or Client Relation Centers (CRC)?

You have affinity for luxury?

You have good experience with systems like Salesforce?

You have already work on retail training strategies?

You have clear understanding of the digital path to purchase?

You are able to understand your environment in order to find new solutions?

Enthusiast, you like to work with different kind of team?

You are structured, rigorous and well-organized?

You speak English fluently?



Within the E-Business Team, reporting to the CRC International Manager, you will be the point of contact between the Maison, the Customer Relationship Centers and the Integration Team for rollout projects. Also, you’ll be the key contact of our Ambassador’s Team regarding CRC systems & process.


Firstly, you will ensure and monitor the System tools integration locally and drive change management until and after go-live to maximize users adoption. In parallel, you’ll ensure that Maison’s requirements are met at the Group level. You’ll monitor development, track progress and manage watchpoints.


Also, you’ll be responsible for CRC analytics performance. You’ll provide call/mail/chat performance feedback & trend data to the CRC manager/regions and monitor the improvement result. You’ll contribute to identify areas improvements in quality of service, needs regarding training for CRC staff and propose actions plans.


Finally, you’ll be in charge of CRC quality process: ensure that all information is properly centralized, assimilated and used by the CRC Ambassadors community.



If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels.  By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.



Apply online

If your profile matches our search, you will be contacted by our HR team for an interview. You will meet with the CRC International Manager and then the E-Business Director. 

Otherwise, you will receive an email to inform you that your application has not been successful.