Client Relation Center Knowledge & Tools Project Manager (F/M)

Genève, GE, CH

Permanent

Qui sommes-nous ?

Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie.

Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance. En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement.

Chez Van Cleef & Arpels, nous sommes fiers de recruter des talents issus de formations, d’expériences et d'identités différentes. Nous sommes convaincus que la diversité et l'inclusion permettent de nourrir la richesse, la créativité et le savoir afin d’atteindre l'excellence.

ARE YOU A GOOD MATCH?

You have affinity for luxury.

You have clear understanding of the digital path to purchase.

You are able to understand your environment in order to find new solutions.

Enthusiast, you like to work with different kind of team.

You are structured, rigorous and well-organized.

You speak English fluently.

WHAT ARE OUR EXPECTATIONS?

Within the E-Business Team, reporting to the CRC International Manager, you will be the point of contact between the Maison, the Customer Relationship Centers and the Integration Team for rollout projects. Also, you’ll be the key contact of our Ambassador’s Team regarding CRC systems & process :

-You will ensure and monitor the System tools integration locally and drive change management until and after go-live to maximize users adoption. In parallel, you’ll ensure that Maison’s requirements are met at the Group level. You’ll monitor development, track progress and manage watchpoints.

-You’ll be responsible for CRC analytics performance. You’ll provide call/mail/chat performance feedback & trend data to the CRC manager/regions and monitor the improvement result. You’ll contribute to identify areas improvements in quality of service, needs regarding training for CRC staff and propose actions plans.

-You’ll be in charge of CRC quality process: ensure that all information is properly centralized, assimilated and used by the CRC Ambassadors community.

MORE THAN A JOB...IT'S AN EXPERIENCE!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

THE RECRUITMENT PROCESS

Apply online

If your profile matches our search, you will be contacted by our HR team for an interview. You will meet with the CRC International Manager and then the E-Business Director.

Otherwise, you will receive an email to inform you that your application has not been successful.

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