Client Relation Center (CRC) Manager (F/M)

Genève, GE, CH

Permanent

Qui sommes-nous ?

Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie.

Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance. En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement.

Chez Van Cleef & Arpels, nous sommes fiers de recruter des talents issus de formations, d’expériences et d'identités différentes. Nous sommes convaincus que la diversité et l'inclusion permettent de nourrir la richesse, la créativité et le savoir afin d’atteindre l'excellence.

ARE YOU A GOOD MATCH?

You have a strong and relevant retail and technical background.

You are service & customer oriented.

You have a clear understanding of the digital path to purchase.

You have a team player attitude.

You have excellent communication skills ; you are able to collaborate with different stakeholders.

You are rigorous, problem-solving oriented with good analytical skills.

You have an innovative vision to implement new strategies.

Experience in CRC or Business Management is a plus.

You already managed a team.

WHAT ARE OUR EXPECTATIONS?

Reporting to the E-business director, you will manage the CRC boutiques of each regions/markets focused on engagement and driving conversion whilst delivering the highest quality of client service.

In this function, you will:

-Run the business model for the CRCs. You will manage technical, design and business needs to deliver a relevant and inspirational client experience.

-Lead and support the deployment of new CRC projects to improve customer satisfaction, business impact and efficiency.

-Support the CRC teams across regions/markets in order to adapt and localize the worldwide strategy. You will supervise our ambassador are well trained and aware of initiatives.

-Ensure the CRC systems & tools roadmap roll-out and provide support on change management.

-Track, analyze and understand all details of business performance globally.
-Manage a team of 2 people and be an ambassador about the CRC function.

MORE THAN A JOB...We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

THE RECRUITMENT PROCESS

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the E-business Director and the Digital Services & Customer Director. Otherwise, you will receive an email to inform you that your application has not been successful.

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