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Reference Code:  92491

Boutique Admin, Selfridges

London, LND, GB

Permanent
  
  

WHO ARE WE?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.  
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

Van Cleef & Arpels, Selfridges – Boutique Admin

(permanent, Full-Time)

 

HOW WILL YOU MAKE AN IMPACT?

 

As Boutique Sales Admin, you will be supporting with all the operations and administrative tasks of the boutique and support with hosting clients and driving sales when necessary. With the mission to manage stock and boutique processes you will make a significant contribution to ensure flawless operations and commercial activities and ultimate customer satisfaction.

 

Key responsibilities:

 

Customer Services

  • Manage the CS flows to/from the boutique (send, receive repair to/from the platform or the subcontractors)
  • Follow up cost estimates with Sales Associates (acceptance, modification, return unrepaired)
  • Control all repairs (visual check) at reception
  • Be the point of contact for the platform / workshop
  • Perform CS activities allowed in the boutique
  • Manage spare parts & accessories (inventories, stock control, replenishment)

 

Client experience & In store journey

  • Provide support to the sales team
  • Welcome client and ease their

 

Team development

  • Develop personal knowledge & skills through self-training, group trainings and LMS Tests
  • Raise awareness on back-office activities among the sales team & train her/his backup
  • Contribute to positive team spirit & actively participate in the day-to-day boutique life

 

Operations

  • Manage the stock including transferring pieces, stock counts, handle HJ pieces, follow up on pieces’ movements within the boutique
  • Contribute to document management
  • Handle relationship with external third-parties
  • Manage cash & bill procedures
  • Provide activity reports
  • order consumables
  • Follow up and prepare omni-channel orders
  • Take over digital tools topics when Deputy Boutique Manager
  • Ensure the back office area is properly set up
  • update price tags if needed
  • ensure good practices on product storage and manipulation

 

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

 

  • General knowledge of Jewellery & Watchmaking
  • LMS score/ training results
  • operational tasks management
  • Team spirit and participation in day to day boutique life
  • CS stock management

 

HOW DO WE KEEP YOU SMILING?

 

As a significant member of the Van Cleef & Arpels community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

 

YOUR JOURNEY WITH US:

 

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

 

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Boutique Manager

3rd Stage – Interview with the Retail Director UK

 

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

 

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

 

Apply now »