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Reference Code:  49262

Boutique Manager, Van Cleef& Arpels- Al Khobar

Alkhobar, 04, SA

Permanent
  
  

WHO ARE WE?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment!
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.  
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

Job Mission

 

As an Ambassador of the Maison and the Boutique, he/she is responsible of the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

The Boutique Manager is to ensure all KPIs, compliance requirements, Maison’s identity, team development, customer service and CRM are fully implemented according to the Maison’s business needs. He/she also acts as a communication bridge between office and the Boutique.

 

Main accountabilities

 

Key responsibility 1: Successful opening of the new boutique

 

  • Ensures a smooth opening in coordination with all the teams involved, from Store Design, Retail Management, Training and Logistics teams.
  • Secures a full induction for the team in place prior to opening.
  • Defines clear strategies and action plan pertaining to harmonizing the operations, communication and coordination between boutiques.
  • Sets up daily briefings and meetings with other boutique management to facilitate organization and optimize sales.
  • Preserve the interest of the client by delivering the highest level of service.
  • Ensures the team implements a joined strategy and shows flexibility in the operations.
  • Meets expectations of the new boutique in terms of Sales, KPIs, Audit, Mystery Shopping and Image.

 

Key responsibility 2: Team Management & People Development

 

  • Designs the optimum organization, recruits and retains the right profiles and ensures proactively talent pipeline in his/her boutique. Monitors and drives performance, ensures people development (one to one meetings, mid-year discussions, coaching, team and individual training & development plans to be assessed and recorded via the PMP evaluation process), motivates and reinforces engagement
  • Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication
  • Provides and nurtures a positive working environment and team morale, handles employees issues appropriately and in a timely manner

 

Key responsibility 3: Boutique Performance & Sales Achievement

 

  • Sets objectives for the team and individuals to deliver business objectives
  • Leads and motivates the team to accomplish and maximize sales target and retail KPIs, optimizing boutique performance and profitability
  • Provides diagnosis based on a solid performance analysis (in-depth review of Boutique KPIs, qualitative feedback from team and clients), review of competencies and environment resulting in dynamic annual action plans to achieve Maison, boutique and category sales targets
  • Guarantees the implementation and regular monitoring of the action plans and amends them if necessary

 

Key responsibility 4: Boutique Operations & Administration

 

  • Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines and for the communication, management and coaching of the team under Richemont and Maison’s compliance requirements (such as discount & gift policy, etc.).
  • Responsible for the continuous improvement of Mystery Shopping results through ad-hoc action plans
  • Supervises the boutique back office and administration
  • Oversees the boutique maintenance

 

Key responsibility 5: Client & Portfolio Development

 

  • Supervises and monitors the team to deliver exceptional customer services & experiences within the Maison’s strategy and guideline
  • Builds, maintains and develops good relationships with customers
  • Works closely with the CRM team to constantly nurture the customer database so as to improve transformation rates, sales upgrades and customers’ retention
  • Supports the team and individuals in client relationship build-up to enhance loyalty
  • Acts as an Ambassador of the Maison and builds direct contact with VIPs

 

Ambassador

 

  • Attends the Maison events.
  • Communicates with the highest level of respect to all levels in the Maison.
  • Learns about the creations universe and focuses on the heart of the Maison: High Jewelry.
  • Represents the exclusive and luxury image of the Maison, in grooming along as in behavior
  • Acts as a coach and assist the colleagues in operations, sales and training.
  • Be an example and mentor for the rest of the team.

 

 

Key responsibility 6: After-Sale Service Management

 

  • Ensures Maison’s Customer Care policies are fully implemented in the Boutique
  • Provides optimal solutions to solve customers’ issues or complaints

 

 

Key skills

  • Business fluency in Arabic and English. French as a plus.
  • Management and leadership skills
  • Business acumen
  • Strategic thinking
  • Client intelligence
  • Excellent representation skills