Head of Sales

As a House of Connoisseurs in Fine Watchmaking, Vacheron Constantin has, at no time in its 267-year history, ever stopped creating, enhancing, and reinventing itself. This manufacture reveals each timepiece with a technical signature and distinctive look.

Throughout the Maison’s universe, our collaborators from different horizons share with passion a common objective: to reach the perfection we are proud of and known for. At Vacheron Constantin we believe that our employees are unique, and every moment of our career path is part of an exceptional employee experience. Our goal is to always put people’s achievements first, by ensuring employability, opportunities, and transparency.

Discover new challenges and be part of this adventure where the spirit of excellence, belonging, exploration, and fulfillment drive us.

Be One Of Not Many

Should you be attracted by contributing to raising the desirability of the Maison and driving cohesiveness of Maison strategy and marketing activities, and benefit from at least 10 years’ experience in this field, this opportunity might just fit with your aspirations! Will you be our new Head of Sales for France, Belgium and Luxembourg?

YOU WILL BE SUCCESSFUL BY:

Leading Retail

• Manage the sales, teams, performance and operations of the retail network (internal boutique in Paris, external boutiques in Paris (2x) and Monaco)
• Drive the achievement of annual sales target by delivering sell-out and stock management targets and ensuring merchandising guidelines are properly implemented, including proactive management of scarcity and stock allocation to end clients and partners to elevate client experience and build long term brand success
• Ensure Boutiques’ utmost client experience as per brand guidelines and in line with industry’s highest standards (implementation, team leadership, staff training, monitoring, mystery shopping etc.)
• Manage retail performance with boutique managers, thanks to robust formulation, monitoring, analysis and reporting of performance indicators
• Ensure qualitative After Sales execution in order to guarantee excellent customer service standard
• Supervise and lead the boutique teams to achieve above objectives after a 6-months onboarding period
• Coordinate with Marketing to build brand equity through retail and drive sales opportunities
• By working closely with the Boutique managers and CRM team, initiate activities to acquire new clients, develop local clientele and nurture existing clientele to develop brand loyalty
• Ensure that boutique staff is properly using customer database: thorough client data recording and sales information to guarantee follow-up activities, maximise sales opportunities and build loyalty (return clients), in full compliance with data protection regulation and Group guidelines
• Act as a facilitator between France Head Office, Boutiques and HQ Retail Department
• Act as a brand ambassador during brand / Boutique events and meetings

Managing Wholesale

• Drive the achievement of annual sales target by delivering the expected sell-in, sell-out, stock management
• Support retailers to realise their full sell-out potential : annual action plan, merchandising, special allocations, training, incentives
• Manage the analysis of stock, sell-in and sell-out to create proper sales forecasting (weekly, monthly, quarterly and annually) and adequate action plans, support local and HQ management with performance reports and insights
• Support trade marketing activities, define commercial needs to determine the trade activation plan
• Organise and conduct regular training sessions for retailer’s staff (on site at POS, off site in France and Switzerland), in collaboration with the Europe Trainer and nurture the relationship with sales ambassadors and key contacts
• Monitor and stay informed on actions and plans of the competition
• Support and monitor retailers eCommerce within brand and Group’s guidelines
• Visit point of sales on a regular basis to ensure quality standards (visual, assortment, ad-hoc training etc.) and strong relationship with POS sales staff and management

Developing your team

• Build high performing teams: Attract people with a winning attitude to succeed; develop and drive individual and team performance through an open feedback culture. Responsible for identifying top and rising talents and developing them in collaboration with HR and HQ.
• Provide leadership and direction for the teams ensuring they have clarity and are enabled to successfully drive and support the overall company direction.
• Set individual objectives and KPI’s, provide guidance and conduct regular appraisals of team members, ensuring the proper development of personnel and supporting the growth of talents

ABOUT YOU :

• You hold a Master degree or equivalent
• You have 10 years of relevant experience, both in Retail Sales & Marketing with international exposure
• You have experience or strong interest in the Luxury market & the Digital ecosystem
• You demonstrate solid analytical and organization skills, excellent project management, reporting skills and problem solving
• You demonstrate excellent interpersonal, collaboration and communication skills with a strong team spirit. You especially manage your team with empathy
• You are entrepreneur
• You have the ability to be ‘hands on’
• You are client oriented and eager to be on the field, interacting with clients and partners
• You speak French and English

You will enjoy this new adventure THANKS TO:

• Our teams. You will join motivated, creative, and talented teams that share the same passion and energy.
• Our benefits. Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome and you will be able to give the best of yourself.
• Your personal development: You will enjoy career growth opportunities, as well as international mobility within the Maison or within Richemont Maisons.