Reference Code:  97820

Boutique Manager(台中)

Taichung, TXQ, TW

Permanent
  
  

MAIN PURPOSE

In charge of the overall management of the boutique - front and back office – with the aim to communicate the overall brand message in a successful manner to generate and grow the retail business, CRM being a key focal point of success. This manager also needs to be responsible for team management and development with outstanding leadership skills.

KEY RESPONSIBILITIES

Key responsibility 1
Management
• Ensure smooth operation of the boutique
• Ensure maintenance the boutique in perfect condition
• Ensure the development of key role in each boutique
• Manage effectively employee turnover
• Responsible for the overall training and development and performance management of Sales Associates
• Recruit, train, evaluate and coach store employees

Key responsibility 2
Sales
• Achieve or surpass monthly and yearly sales targets
• Achieve overall gross margin targets
• Discount Control and monitoring
• Optimize profitability
• Analyze store performance and propose actions needed

Key responsibility 3
CRM
• Treat the customer according to brand’s standards
• Build a strong customer relationship and loyalty
• Develop customer database, convert into sales transaction and retain the customer for future transactions
• Accompany customers for VIP incentive trips / SIHH / other events

Key responsibility 4
Service
• Implement brand’s service strategy
• Handle all customer’s enquiries and complaints in a proper manner
• Ensure the employees provide outstanding customer service

Key responsibility 5
Stock Management / Products:
• Ensure adequate and complete assortments at the boutique
• Anticipate product needs
• Negotiate special products with customers and follow-up with management


Key responsibility 6
Promotion
• Propose and initiate promotional activities
• Implement promotions and CRM activities
• Works closely with PR & Comm Manager on promotional program and implementation

 

Candidate Profile
• Experience: At least 3 years of management experience in retail industry. Luxury and watches are preferred
• Skills required: Organized, leadership, broad background in CRM activities (customer relationship management).
• Behavioral competencies: Excellent interpersonal and communication skills, reliable and independent, outgoing and social, initiative
• Behavioral competencies: Good sales skill, Good interpersonal skills, communicator
• Good command of English