Reference Code:  97106

Sales Associate, Vacheron Constantin

Singapore, 01, SG

Permanent
  
  

MAIN PURPOSE

To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage.

 

KEY RESPONSIBILITIES

Sales

Developing strong sales turnover for the Store in accordance with the store strategy: • Meeting the turnover targets set by the store manager • Achieve Key performance indicators defined by the store manager • Provide exclusive client experience for sales/after sales service

 

Client Management

Satisfying customers: • Welcome & handle the clients in the respect of the Maison’s standards (In the Store, on the phone or by mail or E-commerce or during events) • Adapt its style to each client need in order to offer the appropriated service • Advise, convince & ensure that each sales is handled accordingly Building a long term relationship with the client: • Ensure the prospection and the follow-up of new clients (Both local and international) • Enrich the client database using the e-cards for client and prospect an obtain full clients’ details and respect PDPA. • Be force of proposal to develop client actions (phone, mailing, etc.) Customer Service SAV: • Take care of each case according the Maison’s standards • Follow up on each case and communicate to the store manager each problem

 

Product/ Merchandise/Inventory Management

• Participate to the good management of the stock · Reception & transfer · Take part on inventory management / stocktake · Check that all products are correctly handled & priced · Look after the level of stocks of the accessories (catalogs, gifts, boxes, etc.) • Look after the merchandising (products are correctly emphasized according to the Store priorities, cleanliness, prices, etc.)

 

 

Other

• Respect of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc. • Participate actively to Store meeting organized by the Store Manager (provide feed-back, propose new ideas / actions) • Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections • Remain informed on the business through magazines and regular store checks of the competitors • Assist Managers for admins duties (shift in charge, OT, petty cash) and training for junior staff members.

 

Requirements:

 

- At least 4 to 5 years’ in Retail Sales, preferably in a luxury environment

- Strong Passion for our products and Maison

- Possess strong communication and interpersonal skills

- Strong in English and at least another local language

- Pleasant Disposition

- Good Team Player

- Performs well under pressure and can multi-task

- Good communication between managers and the team