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Reference Code:  29041

Assistant Ebiz Manager

Shanghai, 31, CN

Permanent
  
  

Assistant Ebiz Manager

Job Description

 

MISSION: This position is responsible for the day to day operation of Vacheron Constantin E-boutiques (incl. Phone Sales, WeBtq, Tmall PFS, OFS and potentially e-specialists) to meet the objectives of ECOM and OMNI channel. Work conjointly with Merchandising, Commercial, CRM, Comm and other teams to ensure the success of e-business activities. Hole the accountability of Ebiz sales and P&L.

 

 

 

Key responsibilities

  1. Commercial ownership
  • Build E-Business strategy, Campaign Calendar, and product assortment planning, so as to reach sales target and ensure full alignment with Maison HQ and Group’s requests.
  • Actively pitch Alibaba free resources for boutique sales target and overall performance.
  • Responsible for all VC EBIZ boutiques image and visual standard to meet Maison requirements. Including but not limit to daily product and paid ads visual updates.  
  • Recruit and build the online customer database, in collaboration with CRM team. Plan and execute VAC ECOM clients’ journey with Maison both online and offline.
  • Realize synergies with offline-to-online business, by defining and implementing processes to improve the customer experience.
  • Monitor and report local e-commerce activities (trends, e- retailer activities), and communicate with HQ and local team when appropriate.
  • Manage local E-Business KPI for traffic, sales, and customer interaction.

 

  1. E-Business Operations
  • Monthly reporting of the E-Business activities and CRC performance to the senior management, and related teams.  
  • Consolidate all E Biz Data insights and support data analysis to better understand clients and prospects to drive re targeted actions, and timely share with teams.
  • Ensure that all local requirements meet Maison standard in terms of user experience, packaging, logistics services, etc.
  • Collaborate with merchandising and marketing communications team to develop and manage e-merchandizing and product presentation on website.
  • Validate operation proposal regarding E-Business in collaboration with Richemont local E-Business and support functions (Logistics & warehouse, IT, Finance)
  • Ensure the stable E-Business functionalities in all the operational processes.
  • Manage the Tmall Partner to ensure the optimized result of all business KPI of Tmall PFS.
  • Maintain the healthy interaction and relationship with Alibaba for business growth and consumer insights.

 

 

 

Required skill set and competences

  • 5 years+ experience in E-Business – ideally brand online shop / ECOM Platform, from cosmetic, fashion, hospitality, automobile industry, with strong commercial acumen and P&L experience
  • Entrepreneurial spirit, results driven.
  • IT literacy, understanding of web technologies, content management system, social media, mobile tools
  • Strong in general digital analytics with a focus on data analysais and insights to drive business
  • Knowledgeable of E-Business models, trends, competitive landscape and digital customer experience
  • Committed, passionate, hands on
  • Good communicator, proficiency in English
  • Highly innovative, productive and efficient with excellent time-management skills

 

About Vacheron Constantin

 

Vacheron Constantin, crafting eternity since 1755, has transmitted its expertise through generations of master craftsmen without interruption in order to craft its timekeepers for eternity. Representing for over 260 years the very spirit of Haute Horlogerie, Vacheron Constantin continues to design, develop and produce outstanding timepieces that remain faithful to its three brand fundamentals: technical excellence, inspired aesthetics, and superlative finishing. Vacheron Constantin is the longest established submitting company of the prestigious, independent quality seal ‘Poinçon de Genève’ and produces the largest number of certified watches. This commitment has guaranteed the highest quality of its timepieces since 1901. Vacheron Constantin is currently active in 80 countries through 400 points of sales and continuing to develop in accordance with François Constantin’s motto “Do better if possible, and that is always possible”.

 

You will enjoy this new adventure THANKS TO

  • Our teams. You will join motivated, creative, and talented teams that share the same passion and energy.
  • Our benefits. Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome and you will be able to give the best of yourself.
  • Your personal development: You will enjoy career growth opportunities, as well as international mobility within the Maison or within Richemont Maisons.