[Vacheron Constantin] Retail Manager

MAIN PURPOSE

Responsible to manage and develop the performance of Retail network and in charge of boutique operations co-operating with retail executive for Retail business development and its solid growth

KEY RESPONSIBILITIES

1. Boutique Operations Management

• Implement and Monitor group and brand guidelines observed by boutique coordinating with Richemont ICS and Security Teams
• Monitor BTQs to adapt operation policies in line with HQ’s guidelines
• Support commercial team for all operational tasks
• Conduct and supervise the daily administrative support for the retail boutique
• Prepare and manage retail projects: BTQ opening, closing, renovation
• Coordinate the BTQ maintenance and construction with related regional teams and external contractors
• Interact regularly with boutique managers and staff to identify their needs and suggesting proactively recommendations for improvement

2. Sales Management

• Plan with commercial director to set boutique manager objectives and strategy to achieve commercial target and KPI
• Analysis of sales staff’s individual performance and plan a short/long term staffing strategy
• Work closely with merchandising team to ensure proper stock supply to the boutiques and monitoring stock situation
• Develop BTQ action plans to boost sales trends by communicating with each boutique
• Monitor and report sales trends and competitors’ activities

3. Team management

• Recruit boutique staff and plan proper staff deployment
• Manage HR issues for boutique staff and report to HR on a monthly basis
• Involve in developing welfare with Richemont HR team
• Ensure talent retention and set actions for staff development

4. Budget management

• Control monthly boutique expenses and coordinate with Richemont finance team
• Yearly operational budget planning
• SAP PO management

REQUIRED SKILLS :
 

• At least 10 years of working experience in retail operations with luxury business awareness
• Strong in Multi-tasking / Well-organized
• Customer focus & Good communication
• Client & Service oriented and eager to be on the field, interaction with staff and partners
• Excellent interpersonal, collaboration and communication skills with a strong team spirit
• SAP preferred, Excel and PPT skill is must
• Problem solving and process management skills
• Professional proficiency of English language in written and verbal