[Vacheron Constantin] Commercial Director

COMMERCIAL DIRECTOR

 a House of Connoisseurs in Fine Watchmaking, Vacheron Constantin has, at no time in its 267-year history, ever stopped creating, enhancing, and reinventing itself. This manufacture reveals each timepiece with a technical signature and distinctive look.

Throughout the Maison’s universe, our collaborators from different horizons share with passion a common objective: to reach the perfection we are proud of and known for. At Vacheron Constantin we believe that our employees are unique, and every moment of our career path is part of an exceptional employee experience. Our goal is to always put people’s achievements first, by ensuring employability, opportunities, and transparency.

Discover new challenges and be part of this adventure where the spirit of excellence, belonging, exploration, and fulfillment drive us.

Be One Of Not Many

Should you be attracted by contributing to raising the desirability of the Maison and driving cohesiveness of Maison strategy and marketing activities, and benefit from at least 15 years’ experience in this field, this opportunity might just fit with your aspirations!

YOU WILL BE SUCCESSFUL BY:

Leading Retail

Manage the sales, teams, performance and operations of the retail network ( Internal and External boutiques, E-com )

• Set the commercial target and strategy to achieve the goals in terms of qualitative and quantitative aspects
• Drive the achievement of annual sales target by implementing action plans, motivating teams, managing stock proactively and elevating client experience
• Lead boutique HR topics ( recruiting , performance journey, boutique organization ) and liaise with local as well as HQ HR
• Design optimal commission scheme for boutique teams to be motivated and regularly review the efficiency
• Manage retail performance analysis with boutique managers
• Lead stock management with planning, scarcity allocation based on HQ’s merchandising guidelines and follow up of special request
• Analyze stock status in aspects of productivity as well as efficiency and make sure its condition and maintenance
• Ensure Boutiques’ utmost client experience as per maison’s guidelines and in line with industry’s highest standards by enhancing team leadership, staff training, monitoring, mystery shopping and etc.
• By working closely with CRM team, initiate activities to acquire new clients and nurture existing clientele to develop brand loyalty
• Ensure that boutique staff is properly using customer database: thorough client data recording and sales information to guarantee follow-up activities, maximise sales opportunities and build loyalty (return clients), in full compliance with data protection regulation and Group guidelines
• Ensure qualitative After Sales execution in order to guarantee excellent customer service standard
• Make sure Group and Maison guidelines ( Compliance, Financial guidelines, Securities and etc.) are well understood and put in place across all team members
• Plan and control boutique S&D cost
• Ensure to maximize efficiency of boutique operational work process and monitor the implementation of sales supporting tools and yearly order for those
• Monitor the department store transaction and monthly reconciliation
• Monitor and stay informed on actions and plans of the competition
• Lead SDP for opening or renovation, and supervise general contractor to implement the projects, and manage the CAPEX
• Coordinate with HQ or local legal division for review of contract or agreement with partners
• Coordinate with Marketing to build brand equity through retail and drive sales opportunities
• Act as a facilitator between Korea Office, Boutiques and HQ Retail Department
• Act as a brand ambassador during brand / Boutique events and meetings

Managing Wholesale

• Drive the achievement of annual sales target by delivering the expected sell-in, sell-out, stock management
• Support retailers to realize their full sell-out potential : annual action plan, merchandising, special allocations, training, incentives
• Manage the analysis of stock, sell-in and sell-out to create proper sales forecasting and adequate action plans, support local and HQ management with performance reports and insights
• Organize and conduct regular training sessions for retailer’s staff

Developing Your Team

• Build high performing teams: Attract people with a winning attitude to succeed; develop and drive individual and team performance through an open feedback culture. Responsible for identifying top and rising talents and developing them in collaboration with HR and HQ.
• Provide leadership and direction for the teams ensuring they have clarity and are enabled to successfully drive and support the overall company direction.
• Set individual objectives and KPI’s, provide guidance and conduct regular appraisals of team members, ensuring the proper development of personnel and supporting the growth of talents

ABOUT YOU :

• You hold a Bachelor’s degree or equivalent
• You have 15 years of relevant experience, both in Marketing or Sales with international exposure
• You have experience or strong interest in the Luxury market & the Digital ecosystem
• You demonstrate solid analytical and organization skills, excellent project management, reporting skills and problem solving
• You demonstrate excellent interpersonal, collaboration and communication skills with a strong team spirit
• You are agile, flexible and have a passion on new ideas
• You are entrepreneur
• You have the ability to be ‘hands on’
• You are client oriented and eager to be on the field, interacting with clients and partners
• You speak English fluently

You will enjoy this new adventure THANKS TO:

• Our teams. You will join motivated, creative, and talented teams that share the same passion and energy.
• Our benefits. Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome and you will be able to give the best of yourself.
• Your personal development: You will enjoy career growth opportunities, as well as international mobility within the Maison or within Richemont Maisons.