Reference Code:  100168

Boutique Manager (Flagship)

Seoul, 11, KR



Your mission will be to craft within the boutique  a universe that will deliver a One Of Not Many memorable client experience, creating  fulfilling employee experience, and implementing  a strong clientelling approach to drive ambitious and sustainable business results.




Business development:

  •      Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
  •      Initiate Boutique events and activities through partnerships to boost sales and traffic
  •      Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors



  •      In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
  •      Lead by example and develop individual relationships with clients and prospects
  •      Build and develop the VVIP database.


Boutique performance and operations management

  •      Reach quantitative and qualitative targets in line with Brand objectives
  •      Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
  •      Drive, monitor and report Performance. Develop and share an in-depth knowledge of the boutique business
  •      Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
  •      Drive the changes and ensure adoption of new tools & services
  •      Manage boutique operations in accordance with Brand and group compliance policies
  •      Ensure that all Brand and Richemont  procedures are perfectly followed to enable the team to perform at their very best on the shop floor


Represent Brand identity - Act as a Maison ambassador

  •      Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
  •      Be the ambassador and key contact person for all interactions with the Group and International HQ (to present the boutique, organize visits and events…)
  •      Adhere with Passion to the values and rituals of presentation established by the Maison



Team Management & People Development


  •      Design the optimum organization, recruits the right profiles, and ensures proactively talent pipeline in your boutique
  •      Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
  •      Identify and define team’s training need, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member
  •      Develop a business-oriented approach in your boutique through regular role plays and on spot coaching, to consistently improve individual and team performance
  •      Coach, train, motivate and lead by example with a high degree of professionalism
  •      Provide to the team a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement
  •      Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison
  •      Drive performance management to achieve KPI’s and perform above expectations