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Reference Code:  30101

Sales Associate

Riyadh, 01, SA

Permanent
  
  
 

 


 

JOB TITLE                                             Sales Associate – Vacheron Constantin

 

REPORTING TO                                Boutique Manager

 

LOCATION                                        Riyadh

 


 

MAIN PURPOSE

 

  • The Boutique Sales Associate is responsible for maintaining Customer Service as per the company standard, generating sales in and out of the boutique environment & assist aftersales clients, merchandising, cash register operations in adherence to all Company Policy/Store standards.
  • Report operationally to Boutique Manager.

 

 

Sales & After Sales Customer Service:

 

  • Promote the Vacheron Constantin brand by interacting with clients in the sale/aftersales of Vacheron Constantin products within the boutique environment.
  • Promote the Vacheron Constantin brand by effectively networking and generating business from outside of the boutique environment through client meetings, affinity partnerships, 3rd party relations.
  •  Assist co-workers in the sales/aftersales process and work as a Team under the supervision of the Boutique Manager.
  • Master the Brand’s sales technique as per the training received in order to undertake direct sales with clients.
  • Assist clients with Customer Service needs maintaining the brand’s high standards.
  • Cultivate strong client relationship.
  • Ensure that each and every client receives an outstanding customer service by providing a friendly environment with includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of the Customer Service.
  • Maintain a high knowledge on all products of Vacheron Constantin as well as competition.
  • Communicate special customers request to Boutique Manager and assist clients overseas or outside the Boutique when required.
  • Ensuring sales transactions are processed in accordance with required internal procedures using the systems provided.

 

Merchandising and maintaining a luxury environment:

 

  • Actively participate in the visual merchandising of the Boutique, implementing required housekeeping, including cleaning products, displays counters…
  • Display products as per guidelines.
  • Merchandise animations and product launch as per the guidelines provided.

 

Product reception and Inventory:

 

  • Reception shipments of new products, apply a quality control at the store level before selling, and price tag all items.
  • Assist in monthly stock taking, of all items in boutique (sellable/non sellable)
  • Actively participate in proactive boutique stock orders, and order projections via stock movement analysis.

 

Reporting:

 

  • Monthly sales report to Boutique Manager.
  • Weekly REACT actions to Boutique Manager/ Assistant Boutique Manager
  • Maintain Aftersales reports and documentations.
  • Monitoring of Cash & invoicing in accordance with company policies and procedures.

 

 

JOB PROFILE

Education:

  • Ideally graduated
  • At least 2 years of previous experience in retail sales, preferably in high luxury industry (jewellery, watches).
  • A cultural – General culture- background, good taste is definitively a plus.

Required experience:

  • Retail experience, luxury jewellery/watches is a plus.

Technical skills / abilities:

  • Team worker
  • Excellent communication skills
  • Entrepreneurial spirit and interpersonal skills with the ability to cultivate good relations with both staff and clients.
  • Basic computer skills (email, MS office).

Personal qualities:

  • The pursuit of excellence
  • Passion – Team spirit – Integrity – leadership – Sense of organisation
  • Sense of diplomacy: Excellent communication skills and customer service management.
  • Self-motivated, with creative problem solving skills.
  • Excellent language skills in both oral and written Arabic.
  • English, French, Chinese & Russian is a plus.
  • Willingness to work flexible working hours.
  • Saudi National Only.