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Reference Code:  35291

Boutique Manager

Riyadh, 01, SA

Permanent
  
  

MAIN PURPOSE:

 

Manage the Boutique Team in order to:

  • Achieve qualitative and quantitative sales targets, monitor discounts and serve to the best aftersales clients.
  • Develop customer relationship of the boutique and maintain a high level of customer experience, with a key focus on the local clientele.
  • Achieve Boutique KPIs defined by the Retail Operations Manager
  • Be an ambassador of Vacheron Constantin in and outside the boutique.

 

KEY RESPONSABILITIES

 

Sales:

  • Meet and over achieve the monthly targets in accordance with brand retail strategy.
  • Be an ambassador for the local client sales and develop repeat relationship
  • Maximize profit whist controlling & minimizing costs (discount, general expenses…).
  • Achieve Boutique KPIs defined by the Retail Operations Manager, on a monthly basis.
  • Regularly analyse and question sales figures with the management, to further refine future sales projections, and ensure maximum market satisfaction.

 

Store appearance Management:

  • Ensure an excellent boutique experience and environment.
  • Ensure maximum client welcoming, handling, and servicing as per the sales technique defined by the brand.
  • Be accountable for the implementation of visual merchandising concepts, CRM activities that have been pre defined by HQ and local market.

 

Ensure optimal service to clients:

  • To exceed in client experience in and outside the boutique.
  • To develop the client interest in Vacheron Constantin products through CRM follow up and aftersales qualitative service.

 

Manage the team:

  • Ensure proactivity of all Sales Associates.
  • Actively participate in the monitoring of the staff appearances and behaviour, in line with company policy and boutique guidelines

 (uniform, language, hair, accessories, etc.).

  • Promote Team Development through suggesting appropriate trainings.
  • Integrate and ensure training on the field of any new team member.
  • Successfully coach the team both individually and group through regular one-to-ones and team monthly meetings.
  • Distribute tasks within the retail team for a smooth boutique operation.
  • Organize schedules to ensure equality of staff in terms of working hours and opportunities.

 

Store Operation Management:

  • Stock: Manage product rotation, and ensure accurate stock take as per Richemont processes.
  • Weekly follow up with the Retail Operations Manager of stock replenishments, active order requests and aftersales services cases.
  • Ensuring maintenance of all boutique timepieces when necessary: changing of straps, polishing, servicing.

 

Financial control & cash registry:

  • Compliance with procedures, legal, fiscal and customs regulations.
  • Cash registry controls.
  • Proactively suggest modifications to commission scheme if need be to ensure maximum retail staff retention.

 

Reporting:

  • Involved in the reporting of sales (daily, monthly) in accordance with the Retail Operations Manager.
  • Actively involved in the definition of the action plans.
  • Follow up on REACT coaching files and one to one clientelling.

 

Customer & CRM related activities:

  • Ensure Service Excellency within the boutique and team.
  • Ensure relationship building with customers.
  • Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
  • Individually handle with care client complains.

 

JOB PROFILE

Education:

  • Ideally graduated
  • At least 4 years of previous experience in management retail sales, preferably in high luxury industry (jewellery, watches).
  • A cultural –General culture- background, good taste and self-confidence in speaking.

 

Required experience:

  • Saudi National ONLY
  • Retail experience, luxury jewellery/watches is a plus.
  • Confirmed and positive records of managing a sales outlet.
  • International experience will be a plus.

 

Technical skills / abilities:

  • Ability to manage both people and numbers (recruiting, training, facilitating integration, motivating, managing operations and budgets, analysing figures).
  • Entrepreneurial spirit and interpersonal skills with the ability to cultivate good relations with both staff and clients.
  • Basic computer skills (email, MS office).

 

Personal qualities: The pursuit of excellence

Passion – Team spirit – Integrity – leadership – Sense of organisation

  • Sense of diplomacy: Excellent communication skills and customer service management.
  • Self-motivated, with creative problem solving skills.
  • Excellent language skills in both oral and written English.
  • Arabic, French, Chinese & Russian is a plus.
  • Willingness to work flexible working hours.