Boutique Manager

Main Purpose

Your mission will be to craft within the boutique  a universe that will deliver a One Of Not Many memorable client experience, creating  fulfilling employee experience, and implementing  a strong clientelling approach to drive ambitious and sustainable business results.

Key responsibilities

Business development:

• Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
• Initiate Boutique events and activities through partnerships to boost sales and traffic
• Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

Clienteling:

• In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
• Lead by example and develop individual relationships with clients and prospects
• Build and develop the VVIP database.

Boutique performance and operations management

• Reach quantitative and qualitative targets in line with Brand objectives
• Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
• Drive, monitor and report Performance. Develop and share an in-depth knowledge of the boutique business

• Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
• Drive the changes and ensure adoption of new tools & services
• Manage boutique operations in accordance with Brand and group compliance policies
• Ensure that all Brand and Richemont  procedures are perfectly followed to enable the team to perform at their very best on the shop floor

Represent Brand identity - Act as a Maison ambassador

• Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
• Be the ambassador and key contact person for all interactions with the Group and International HQ (to present the boutique, organize visits and events…)
• Adhere with Passion to the values and rituals of presentation established by the Maison

Team Management & People Development

• Design the optimum organization, recruits the right profiles, and ensures proactively talent pipeline in your boutique
• Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
• Identify and define team’s training need, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member
• Develop a business-oriented approach in your boutique through regular role plays and on spot coaching, to consistently improve individual and team performance
• Coach, train, motivate and lead by example with a high degree of professionalism
• Provide to the team a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement
• Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison
• Drive performance management to achieve KPI’s and perform above expectations