Flagship Boutique Director - H/F

Main Purpose:

As Boutique Director, you will be the architect of a captivating universe within our boutique, dedicated to delivering "One Of Not Many" memorable client experiences and fostering a fulfilling employee environment. You will implement a robust clienteling strategy to achieve ambitious and sustainable business results.

Key Responsibilities:

1. Business Development: 

• Strongly contribute to grow Brand’s reputation and desirability by targeting overall business growth with both local clientele
• Be aware of the local business environment. 

2. ​​​​​​​Clienteling: 

• Have a strategic clienteling approach focusing on the recruitment of clients
• Master exclusive services and experiences
• Drive and monitor all CRM and clienteling initiatives in collaboration with the boutique team

3. Boutique performance & operations: 

• Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
• Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
• Manage boutique operations in accordance with Brand and group compliance policies

4. Brand Ambassador: 

• Be responsible of making the flagship boutique the showcase of the Brand in the market
• Be an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
• Adhere with Passion to the values and rituals of presentation established by the Maison

5. Team Management & People Development: 

• Identify and define team’s training need, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member
• Coach, train, motivate and lead by example with a high degree of professionalism 
• Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison

Profile:

• Client Relationship Expertise: Proven experience managing high-net-worth client relationships 
• Team Leadership: Track record of leading and developing teams.
• Luxury Market Acumen: Deep understanding of the luxury environment.
• Operational Excellence: Expertise in managing boutique operations.
• Experience: 10-12 years in a leadership role.
• Language Skills: Fluent in English and French.