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Reference Code:  33870

Sales Associate

New York, NY, US

Permanent
  
  

At Vacheron Constantin North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

 

SALES ASSOCIATE - MADISON AVENUE FLAGSHIP

 

MAIN PURPOSE

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio.  He/she ensures a unique client experience throughout all touch points.  He/she is also an active participant in the daily operations of the boutique.

This role reports operationally to the Boutique Manager

 

KEY RESPONSIBILITIES

Sales Achievement:

  • Consistently achieve and/or exceed the monthly sales target, as directed by management.
  • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
  • Adapt approach according to the client needs and motivations
  • Negotiate and handle objections with ease
  • Assist and support after sales clients in accordance with Maison values.  Act as a referent and provide recommendations that will provide an exceptional client experience
  • Maintain a high level of team work by assisting co-workers in the sales/ aftersales process
  • Remain current on industry news and competitor knowledge

Client Relationship Management:

  • Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
  • Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
  • Appropriately resolve client issues/concerns and escalate as needed to Management
  • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking 

Daily Boutique Operations:

  • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
  • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
  • Assist in the merchandising and daily maintenance of displays and back-stock as per Vacheron Constantin guidelines
  • Receive shipments of new products, apply a quality control at the store level before selling
  • Assist with and maintain monthly reporting documents, as directed by management

 

QUALIFICATIONS

Education:

  • High school. Bacehlor’s degree preferred.

Required Experience:

  • 2 to 5 years of previous experience in luxury retail, service or hospitality environment
  • General knowledge of timepiece movement.

Technical Skills/Abilities:

  • Ability to work in a fast paced retail store environment
  • Computer and internet savvy
  • MS Office experience required, SAP knowledge preferred

Personal Skills:

  • Strong understanding of customer service needs and customer (internal and external) priorities
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
  • Uphold the Vacheron Constantin image by maintaining professional demenor at all times and be a strong ambassador for the brand
  • Self motivated, with creative problem solving skills
  • Excellent team player
  • Excellent language skills in both oral and written English (additional language skills are a plus)
  • Willingness to work flexible working hours