Training Manager - East

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Training Manager, East  

Vacheron Constantin | New York

Reports to: Commercial Director, Americas

Role Overview

Part of the Commercial Department, the Training Manager, East will be in charge of driving our sales team across the East market. You will define and implement the training roadmap aligned with the Maison’s strategic business plan and will focus on upholding service excellency and enhancing client experience in our boutiques.

Responsibilities

• Driving training plans, with blended in-store field coaching initiatives, individual coaching sessions and in-class trainings.

• Monitoring the efficiency of training and achievements while individualizing development action plans.

• Partnering with Sales leaders and boutique managers across the region on training partnerships and local action plans.

1. UNDERSTAND TRAINING NEEDS & PROACTIVELY DESIGN RELEVANT TRAINING PLANS

• Become a strong business partner & key contributor on global and regional projects, including local retail initiatives

• Defining local yearly training roadmap, in line with HQ guidelines & market strategic priorities, building a long-term vision for team growth & development.

2. IMPLEMENT, PLAN AND FACILITATE TRAINING AND FIELD COACHING SESSIONS

• Drive in-class & in-store field training sessions & individual coaching to enhance skills, performance & motivation, regarding:

• Brand knowledge, watch expertise & luxury culture

• Clienteling/selling soft skills (emotional intelligence and managing client expectations)

• Key profiles empowerment/retail leadership and management upskilling

3. MEASURE TRAININGS AND COACHINGS IMPACTS, FOLLOW-UP, AND TRACK PROGRESS

• Establish a strong partnership with Commercial Directors and Boutique Managers to secure day to day coaching follow up while providing guidance and support

• Proactively adjust and enhance actions and programs

Qualifications

• 5-7 years in the luxury industry with proven field experience within luxury boutiques, of which 3+ years in retail training
• Excellent communication skills with vast intercultural competences and a collaborative and empathetic mindset; strong public speaker, ability to motivate and inspire audiences, eager to share field expertise to make others shine
• Motivated by people development, retail & overall sales-related projects. You are passionate about retail, relationships, building on a strong emotional intelligence & a value business-oriented mindset
• Driven by impact & performance culture
• Self-motivator, works autonomously with good organizational skills, capacity to manage several projects and deadlines simultaneously
• Knowledge of Office tools (especially PowerPoint & Excel)
• Fluent in English, knowledge of Spanish a plus
• Open to travel extensively, throughout N. America (occasionally Mexico), at 50-70% of the time

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
 

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $115,000 - $140,000

Salary will be determined based on relevant skills and experience.